"OEII1001;c-17639848" wrote:
"So_Money;c-17639845" wrote:
"OEII1001;c-17639829" wrote:
"So_Money;c-17639820" wrote:
"OEII1001;c-17639748" wrote:
"Simpatsyann;c-17639729" wrote:
I thought she was completely professional. She’s the Executive Producer, not a community manager.
I thought that her response was textbook perfect. She stated that she understood their position, and then explained her position. One does not have to agree with her position, but her conduct was neither unprofessional or condescending.
I think that’s what bugs me about it. It’s like they’re reading answers from a How to Deal with Customers 101 textbook. It’s a bog-standard tactic to placate the other side, but under the surface I don’t believe they care about the other side’s feedback.
If they do, you say they're talking down to you. If they don't you say they're unprofessional. It seems like a carnival game where you lose no matter what.
I’d rather they didn’t engage at all. Or at least own their decisions in a way that says, “We’re going to do what we think is best." At least that way they’re not stringing people along for years.
And if they don't engage at all then they're "ignoring the player base". It's set up so that you guys have a grievance no matter what.
You certainly wouldn’t hear me saying that. And they’re already ignoring the player base. They’re just doing it while keeping people sweet with promises and understanding. Meanwhile they do whatever they please. What’s the difference?
