I think how they have been unprofessional with the handling of the game (not fixing bugs, shallow packs, excuses instead of facts why things can not be done... yet modders do what they claim is too hard or not achievable) leaves a soar taste in many customers mouth. Then this newest pack is not winning and angered many many customers. It may be seen that she is being condescending to some customers... or she is being condescending. This is not unusual for customers that have been let down, angered, and feel like a product they love is being taken from them for a wannabe product that is called the same thing. There treatment of the customers have not been top notch or even middle notch. Also they are throwing their customers that supported this game for years, under the bus for fast money.
For me, I hold my opinion because I have lost all respect for this team, and I do not want another email. I will say, in a nice manner that what I am reading seems (I said seems) like they are doing damage control like any business would do with this type of backlash.
