I finally bought Greenhouse and basement kits yesterday and had a wee bit of trouble. But I finally realized I had to download them one at a time, instead of clicking download on both of them. I'm impatient by nature. LOL I let it sit for a bit then exited the App. By the time I was ready to play my game, it showed both were installed. I bought Book Nook just this morning and was able to download it. I will find out later when I am ready to play the game. Best of luck. I preferred the other way we used to install newly purchased packs. We used to get a little meter showing us the downloading in progress.