Emergency Patch Released 12/20

"Stormkeep;c-16883277" wrote:
@ThePinkBookGirl Your issue with new games is something I have heard of happening if you start a new game without a clean restart. I think it has to do with stuff hanging out in the cache directories.

Maybe check to make sure the folder named "Cache" in your My Documents\Electronic Arts\The Sims 4 directory is EMPTY when the game isn't running. It is supposed to automatically clear itself to an empty state whenever you exit the game, so if there's anything in there, delete it all.