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xBrokenxSoulx96's avatar
5 years ago

Error when trying to play

I opened my game today, first time in over 2 weeks, and I know it is updated. I get an error message from my Avast antivirus saying that "TS4_x64.exe is trying to change or delete the file GameVersion.txt in your protected Documents folder" and it is asking me if I want to block or allow it. I'm not sure what to do. This message is popping up everytime I launch the game. I also cannot enable my mods, I enable them, restart, and then am greeted with the message my mods are disabled.

1 Reply

  • I found this thread where an EA Community Manager posted, about a similar problem. The advise by the latest poster is to allow it.
    https://answers.ea.com/t5/Origin-Client-Web-Technical/TS4-x64-exe-System-Error/td-p/9742293/page/2

    I would post on AHQ though, since that is the technical section for The Sims 4. And anyone without EA in their name is just a player, with no requirement of actual technical knowledge regardless their title.

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