Help! Cursor Not Responding To Select Button (PS4)

The issue with the interactions menu not showing has so far only happened once, a few hours after getting the new patch. The issue with the phone not staying on the screen has happened after a few hours each night since the new patch.

Last night I'd been playing for at least several hours and when I clicked on the phone icon, it immediately shut off again, which means Sims are stuck and can't go anywhere.