Introducing The Sims Direct

I just hope this'll be an actual improvement on communication, rather than just the current level of communication moved to a new account. Some things we need from this:

• Regular updates on the biggest issues (even at the earliest stages). Literally just "we are aware of this issue and are looking into it" is all that's needed, it doesn't need to be almost fixed and there doesn't need to be an ETA for a fix for something like this to be said.
  
• Acknowledgement of a lot of issues (not just the biggest ones), just because an issue isn't the biggest issue in the game doesn't mean players don't need an update on it. Some things affect some players a lot more than others, so just because there isn't hundreds of people screaming about an issue doesn't mean people don't care about it or don't want to know what's going on
  
• Sharing bug reports if more information is needed or so people can "me too" them