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djvm13
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17 hours ago

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I reinstalled my game and all the packs and now in my documents, electronic arts, sims 4 file shows all the expansion packs is that how it is suppose to be now? They were not there before the update so I don't know what I did wrong. Thanks for you help

1 Reply

  • djvm13​  No, you should not have installed the game anywhere into Documents.  So please uninstall it and reinstall somewhere else.  If you need help with this process, let me know whether your computer runs Windows or macOS.

    Before uninstalling the game, make a backup copy of the saves and Tray folders inside Documents > Electronic Arts > The Sims 4.  If you want to save your Screenshots and Recorded Videos folders, do that too, plus Mods if you have any mods or custom content.  Uninstalling the game may remove this entire Sims 4 folder, including all your user data.  But other than the above, the files are replaceable.