March 14th, 2023 - EA App Login Issues

I'm having trouble with the app as well. I was hoping to download the patch on my PC first. I have sims 4 on playstation as well but wanted to play on my PC first instead. I have 2 saves I'm very fond of on my playstation. Looks like I may not be updating for a while

I logged in finally, and like most people found an empty library. But I clicked on the shortcut to TS4 and was able to get into my game. Also my game shows all my DLC, so it's still there. No sign of an update, though. And now EAapp does show that I have TS4, but no other games.

"asimbsim;c-18241383" wrote:
So, what I've discovered is that once EA app catches up and tells you that you have games in your inventory, and it says you need to update the game...
Go offline in the settings, and it will say "Unable to connect to servers", but it will also have the games that you have installed listed underneath.
If you press the little blue triangle next to that game, the game will start WITHOUT updates!!
I've just pressed it and my game has started ok :smile:

There is no little blue triangle unfortunately, it still shows only "update" where the triangle is supposed to be...

It’s not the app itself, it’s the EA servers. The team are aware of it and are working on a fix.

In order to get the app to work, I had to reinstall it. Then, all my games showed up again and I was able to update the Sims. However, I just checked and all the DLC I own are missing. Update: I found the DLC. But it is weird because the store gives me the option to buy the packs but the game says I have them all.

I don't want to update yet, I just want to play offline without updating, but this doesn't seem to work? :(

"Coconut27;c-18241273" wrote:
I tried what Monicaelle_ suggested and it thankfully kinda worked but it looks like its not recognizing any of the DLC I own :s ! its so frustrating that this app constantly has issues, especially when the Sims 4 releases a new pack. I actually can't even update the game and its taking a longgg time to load the game pages to play them. This app feels like its still in the beta-testing phase lol

it took me a couple times. i had to log out and log back in! o

"Aine;c-18241224" wrote:

"EgonVM;c-18241217" wrote:
This is just so frustrating! Like seriously, why can't everything work like it did with Origin?

Not to mention it's fudging scary when $1000 worth of dlc just disappears without a trace.

@Aine try going into the EA folder on your start menu then choose the option for updating the app. That worked for me the other day when I had the "disappearing game library" problem.

now my library can not even detect sims4

"SimKonfetti;c-18241417" wrote:
I don't want to update yet, I just want to play offline without updating, but this doesn't seem to work? :(

If you can login to EAapp (and that's a big if), try clicking on the Sims 4 shortcut on your desktop. But it won't let you play offline unless you're logged in.