My game keeps crashing since the patch

Yup screw it, keeps crashing every 5 seconds. What joy.

@SimTrippy Have you tried resetting your Sims 4 folder in documents? Backup your saves and tray files and then delete it and load your game. Also I saw somewhere that there could be a permission issue with the sims 4 folder that prevents the game from working properly. The game needs to be able to read/write the folder.

"Aine;c-17720535" wrote:
@SimTrippy Check permissions of the folder - just right click the Electronic Arts (not the sims 4 folder my bad) and choose properties and then security - there you can see all the permissions for accounts on the computer - you need to make sure your account is allowed to read/write to the folder. ALSO it could be your anti-virus blocking stuff aswell. I know Crinrict has some information on how to do that, because it's different depending on what AV you have installed.

I will check that later today, thank you for trying to help, I really appreciate it.

For now I will play AC Valhalla because I'm not about to spend 50% of my day off fixing TS4 ?

I'll let you know if it worked later. Again, thanks!

@Aine @

"Simburian;c-17720730" wrote:

"SimTrippy;c-17720576" wrote:

"Simburian;c-17720561" wrote:
Didn't anyone else except me get that "conditions" notice to tick before downloading the Patch? The whole screen was blurred out until I ticked that box.

I've got the feeling that relevant Windows updates might have been installed with my patch. I've got the very latest Windows 10 updates though as an "Insider"

Do you mean that ridiculous 2004 update? I've been avoiding that because it is really buggy..

I don't know what you are talking about. I'm having no problems so I seem to be right don't I?

No. I have every pack since the game came out and I STILL had that Service and conditions message before I was allowed to download and install the Patch. It must be connected to EAPlay and Microsoft teaming up and having to have all the latest Windows 10 updates on my machine. Nothing to do with 2004.

I don't use any mods or cc, playing vanilla too. So it you have any of them and having problems take them out and repair your game before it.

Ridiculous wasn't targeted at you but at the Windows 2004 update which caused a lot of issues for very many people, myself included but only on my laptop. Hence why I never put it on my PC after I spent over an hour rolling it back on my laptop. But because it was so unstable (ever since its first release in I think early 2020) and Microsoft was aware of this, they never actively pushed the update.

That being said I see that they have now released update 20H2 on top of the old 2004 update, which also fixes a lot of that last update's bugs.

So I have installed both of them now and it seems I haven't had any crashes for the last 15 minutes I played. So thank you!

I never said you were wrong btw just that the update (the Windows one) was ridiculous ?


@Simburian just for reference, the 2004 one https://www.itworldcanada.com/article/dont-install-the-windows-10-update-2004-until-these-issues-are-fixed/431484

And like I stated in my post I don't use any mods or CC either :) Anyway let's hope the crashes continue to stay away.

@bdmils @OceanbornAngel13 be sure to share your lastCrash.txt, config.log & dxdiag on the Answers HQ post:
https://twitter.com/SimGuruNick/status/1326687038649769985

The more data they have the faster they'll fix this! :)

Same issue here. game crashes for no reason since patch within a few minutes of each other.


Not being rude but a bug of this level should've shown up on the radar before patch release the other day, if so many get it, surely the issue would've come up for the testers/staff so why was it put out only to plague simmers games?


hoping we get a fix in the next day or so, I've just got snowy escape and am itching to get my sims on the slopes

Yes I tried completely resetting it, no difference .. I downloaded Visual C, repaired the game, repaired it again, reset it. I don't know what to do tbh. Do you know how to test for that permission issue? Wouldn't that prevent Origin from opening the game altogether though?

Man I wish I could just roll back this patch. Probably won't be able to play SE either lol. Fuck this.

@SimTrippy Check permissions of the folder - just right click the Electronic Arts (not the sims 4 folder my bad) and choose properties and then security - there you can see all the permissions for accounts on the computer - you need to make sure your account is allowed to read/write to the folder. ALSO it could be your anti-virus blocking stuff aswell. I know Crinrict has some information on how to do that, because it's different depending on what AV you have installed.

@SimTrippy Also, this might be an obvious one that you've already done, but have you restarted your computer since you updated? I ask only because nowadays people tend to leave the computer on, and especially since you updated Visual c++ closing down your pc at least once would be good. Just in case you haven't already.

Also, you're very welcome, I know how frustrating it can be when something doesn't work. Have fun with AC!

Didn't anyone else except me get that "conditions" notice to tick before downloading the Patch? The whole screen was blurred out until I ticked that box.

I've got the feeling that relevant Windows updates might have been installed with my patch. I've got the very latest Windows 10 updates though as an "Insider"