I've never had trouble with all my previous HP's but updates and support for them is very important and that informs my choices when buying.....
My faulty Omen HP laptop 3/4 years old with extended warranty is being collected tomorrow with free repair for fused battery after ringing HP up today so I can recommend them for quickly dealing with faults. They bring the box to put it in it too. They even rang me back when my phone suddenly cut off. Nice people. If you download and go through their diagnostics test tool (on Support) they tell you exactly what you have to do if they find something wrong and you find they've got the details ready when giving the report number.
This was my umpteenth laptop from them and the first I have had to return for repair. This one got a knock so that's probably what did it. The old ones just bought to keep up with Sims 1 to 3!
No Sims 4 until I get it back though as my backup is a littl'un. :'(