New EA App

"Gigge;c-18223321" wrote:
So. . . why doesn't the app have a shopping cart/basket? I was trying to take advantage of the sale and buy a few things, but my credit card only lets me buy one thing at a time before the anti-theft protection kicks in. I'm sure I'm not the only one.

That feedback has been passed along previously, I'm not sure why there isn't currently a basket/cart option but I would prefer if there was.

"EA_Cade;c-18223305" wrote:

"Sharonia;c-18223289" wrote:

"SERVERFRA;c-18218425" wrote:
EA App won't let me have my Sims 3 Midnight Hollow, Monte Cristo, Roaring Heights, Dragon Age & Sunlit Tides. It's so wrong. :'(

The EA app doesn't let me have any of my Sims 3 store content. I went back to Origin and so far it's still working for me.

This is still under investigation, I hope to have an update to share this week if testing of the fix goes well.

Thank you. I hope it can be figured out and fixed soon. :)

"BetaFrog;c-18223750" wrote:
I have had to re-install my game with the app and i chose to do it yesterday. It went very smoothly without any hitch whatsoever. I do possess only one game mind you. Thank you to the EA team i am really impressed with the launcher in general, its gotta be maddening work ;)

Thanks for your input Betafrog. I always value your opinions.
I have been so close to reinstalling Origin - just in case, but have stuck to my guns and put my faith in the EA App.
I tend to run it everyday to see if I encounter any problems, and apart from the big crash a few weeks back, I've had none. Hopefully it will stay that way.
I have been tempted to reinstall Origin on my work laptop which the EA App wouldn't install on, but decided no to tempt fate. I don't play on that laptop any more, so why risk two accounts with the same details which could present a problem.

If EA has not admitted that EA App is broken, I think that they should eventually and especially before The Sims 5 comes out also known as Project Rene which fortunately will most likely not be coming out for at least a few years. I noticed many people complaining about EA App not recognizing dlc purchased on Steam from The Sims 4 despite Steam recognizing those packs as being owned on Steam which EA needs fix this problem as soon as possible instead of ignoring it by pretending this is not an issue from The Sims 4 players which is clearly not a Steam Issue, but an issue with this new app that was supposed to replace Origin. Various other complaints about this App as well including it being harder to launch The Sims 4 from EA App than Origin in addition to it taking hours just to repair The SIms 4 from this app and it also taking hours even to download anything involving The SIms 4 from this App where a failure to download on this app is apparently a commonly reported problem.

I also noticed complaints as well about The Sims 3 store not working properly with this app. This should not be a question of if EA is going to fix their broken EA App, but a question of when they are going to fix it. This is a big issue and a big deal, because EA App obviously does have a lot of other games on it besides just The SIms 4 and The Sims 3.

Also installed games in the side panel does not show sims 4 no matter how many times i clear cache or reinstall

"David8_Ly;c-18224013" wrote:
If EA has not admitted that EA App is broken, I think that they should eventually and especially before The Sims 5 comes out also known as Project Rene which fortunately will most likely not be coming out for at least a few years. I noticed many people complaining about EA App not recognizing dlc purchased on Steam from The Sims 4 despite Steam recognizing those packs as being owned on Steam which EA needs fix this problem as soon as possible instead of ignoring it by pretending this is not an issue from The Sims 4 players which is clearly not a Steam Issue, but an issue with this new app that was supposed to replace Origin. Various other complaints about this App as well including it being harder to launch The Sims 4 from EA App than Origin in addition to it taking hours just to repair The SIms 4 from this app and it also taking hours even to download anything involving The SIms 4 from this App where a failure to download on this app is apparently a commonly reported problem.

I also noticed complaints as well about The Sims 3 store not working properly with this app. This should not be a question of if EA is going to fix their broken EA App, but a question of when they are going to fix it. This is a big issue and a big deal, because EA App obviously does have a lot of other games on it besides just The SIms 4 and The Sims 3.

We have open threads on Answers HQ for these issues here and here respectively.

"EA_Cade;c-18224019" wrote:

"David8_Ly;c-18224013" wrote:
If EA has not admitted that EA App is broken, I think that they should eventually and especially before The Sims 5 comes out also known as Project Rene which fortunately will most likely not be coming out for at least a few years. I noticed many people complaining about EA App not recognizing dlc purchased on Steam from The Sims 4 despite Steam recognizing those packs as being owned on Steam which EA needs fix this problem as soon as possible instead of ignoring it by pretending this is not an issue from The Sims 4 players which is clearly not a Steam Issue, but an issue with this new app that was supposed to replace Origin. Various other complaints about this App as well including it being harder to launch The Sims 4 from EA App than Origin in addition to it taking hours just to repair The SIms 4 from this app and it also taking hours even to download anything involving The SIms 4 from this App where a failure to download on this app is apparently a commonly reported problem.

I also noticed complaints as well about The Sims 3 store not working properly with this app. This should not be a question of if EA is going to fix their broken EA App, but a question of when they are going to fix it. This is a big issue and a big deal, because EA App obviously does have a lot of other games on it besides just The SIms 4 and The Sims 3.

We have open threads on Answers HQ for these issues here and here respectively.

Okay. I think that EA App is broken and EA needs to fix it, but when are they going to fix the App? My issue is not limited to only just The SIms 4 and The Sims 3, but the entire App. Especially since it is new.

"David8_Ly;c-18224039" wrote:

"EA_Cade;c-18224019" wrote:

"David8_Ly;c-18224013" wrote:
If EA has not admitted that EA App is broken, I think that they should eventually and especially before The Sims 5 comes out also known as Project Rene which fortunately will most likely not be coming out for at least a few years. I noticed many people complaining about EA App not recognizing dlc purchased on Steam from The Sims 4 despite Steam recognizing those packs as being owned on Steam which EA needs fix this problem as soon as possible instead of ignoring it by pretending this is not an issue from The Sims 4 players which is clearly not a Steam Issue, but an issue with this new app that was supposed to replace Origin. Various other complaints about this App as well including it being harder to launch The Sims 4 from EA App than Origin in addition to it taking hours just to repair The SIms 4 from this app and it also taking hours even to download anything involving The SIms 4 from this App where a failure to download on this app is apparently a commonly reported problem.

I also noticed complaints as well about The Sims 3 store not working properly with this app. This should not be a question of if EA is going to fix their broken EA App, but a question of when they are going to fix it. This is a big issue and a big deal, because EA App obviously does have a lot of other games on it besides just The SIms 4 and The Sims 3.

We have open threads on Answers HQ for these issues here and here respectively.

Okay. I think that EA App is broken and EA needs to fix it, but when are they going to fix the App? My issue is not limited to only just The SIms 4 and The Sims 3, but the entire App. Especially since it is new.

Please keep conversation on this on Answers HQ where it belongs, we have dedicated staff there to assist and report issues to the relevant teams.

"EA_Cade;c-18224062" wrote:

"David8_Ly;c-18224039" wrote:

"EA_Cade;c-18224019" wrote:

"David8_Ly;c-18224013" wrote:
If EA has not admitted that EA App is broken, I think that they should eventually and especially before The Sims 5 comes out also known as Project Rene which fortunately will most likely not be coming out for at least a few years. I noticed many people complaining about EA App not recognizing dlc purchased on Steam from The Sims 4 despite Steam recognizing those packs as being owned on Steam which EA needs fix this problem as soon as possible instead of ignoring it by pretending this is not an issue from The Sims 4 players which is clearly not a Steam Issue, but an issue with this new app that was supposed to replace Origin. Various other complaints about this App as well including it being harder to launch The Sims 4 from EA App than Origin in addition to it taking hours just to repair The SIms 4 from this app and it also taking hours even to download anything involving The SIms 4 from this App where a failure to download on this app is apparently a commonly reported problem.

I also noticed complaints as well about The Sims 3 store not working properly with this app. This should not be a question of if EA is going to fix their broken EA App, but a question of when they are going to fix it. This is a big issue and a big deal, because EA App obviously does have a lot of other games on it besides just The SIms 4 and The Sims 3.

We have open threads on Answers HQ for these issues here and here respectively.

Okay. I think that EA App is broken and EA needs to fix it, but when are they going to fix the App? My issue is not limited to only just The SIms 4 and The Sims 3, but the entire App. Especially since it is new.

Please keep conversation on this on Answers HQ where it belongs, we have dedicated staff there to assist and report issues to the relevant teams.

I do not want to be the next one complaining there about unresolved issues from an App that does not seem to be working properly. I have looked at the link and noticed some unresolved issues that were never resolved. Afraid of switching to EA App from Origin for that reason. It just seems like to me that the issues with EA App are best described as complicated. I never noticed major issues with Origin, but noticed many people having issues with EA App where I think that App is largely to blame and think it needs fixing. Has anyone not had any issues with dlc packs from EA App? I do not know of a single person who has who has not had any issues with dlc packs from The Sims 4 EA App regardless of whether it was purchased from Steam or EA App.

I found at least one person who admitted to not losing any dlc packs on The SIms 4 when switching over to EA App. It is just unfortunate that so many people are having issues with this new app and some of them are apparently unresolved when I looked at Answers HQ.