New Pack Falsely Advertised as Free
Edit: This issue is currently under investigation by EA and the Microsoft team: https://answers.ea.com/t5/General-Discussion-Feedback/Active-investigation-Sims-4-EA-Play-DLC/m-p/10528154#M52053 ...
Forum Discussion
At no time is it ever the customer's fault if a company advertises game as free when it's not. Period. It's a liability charge and anyone who clicked it believing it's free should receive it as free. Period. That little mistake on EA's end is never the responsibility of the consumer, ever.
