Ps4 problems

Hi @AddamsFamily - please, check the last part of my answer on this thread: https://answers.ea.com/t5/Technical-Issues-Consoles/PS4-Can-t-Upload-to-or-Download-From-Gallery/m-p/8654071#M5656

For information on how account linking works and answers to the most common questions, this article should help you: https://help.ea.com/en/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/#unlinkaccount

I am so happy to have the gallery, but I can only download about 10% of the lots. Any ideas? Thanks

Moved your post here @Lquinn - check the first link in my post above. If that doesn't help - please, open a thread on Answers HQ explaining what error message you receive or what happens when you try to download something.

Thanks!

Had this problem too and was confused, thanks for clearing it up.

It's because of the patch pc received I think, because the pc version is a ahead in terms of game updates the gallery on console will give you a message stating that you can't download as the content as it was created using a newer version of the game. Simgurulegacy mentioned this on twitter, I think it was also mentioned that it should be sorted by the next console patch?

Why can't they just update pc and console at the same time? Hold the PC update till the console update ready. Then release at the same time

I need help, apparently I have 3 accounts here. the one I'm use now Addamfamily (which is the one I want to use) then I have Wardell13 (I had to use it to back in to this one) then there is the one my PS4 is linked to the gallery called Croftmalfoy ( I don't even remember this one)

I want to do a way with the others and just use my account Addamsfamily but nothing in the article about linking is helpful. I don't see way to link or unlink
Addamfamily, Wardell13, and CroftMalfoy
Are all using different emails some I can get in to some I can't.
I'm lost and confused

Help!!!!!!!!

I've contacted ea support chat and every time they try and help I get disconnected

"LilsBils56;c-17383643" wrote:
hello. i play sims 4 on the ps4. i have an ea account and playstation network. i can only the library and no gallery

Have you downloaded the latest update?

The Gallery Icon is on the Upper Right Screen when you load the game.

There has not been any update for consoles yet
PC has the updated version but we don't