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Thehiddenreturn's avatar
Thehiddenreturn
3 years ago

Question about my Account? I auto logged in, dont know password need help!!

I'M trying to figure out what my password is for this site because sometimes I lose access and sometimes, I can auto log in. I checked account info and found nothing on password. When I can't log in, it asks for a password and I input my best estimate at what the password is, then it says I never created a password for this site in the first place and provides a link to create a password but if I click on the link, it is bugged or something it doesn't work. I want to find out what my password is and write it down in my book in case I get to a point where I can no longer auto log in. Can anyone help or offer advice or connect me with a person that can help???
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4 Replies

  • simgirl1010's avatar
    simgirl1010
    Hero
    3 years ago
    I believe EA_Cade said in this thread to DM him if you continue to have issues.

    https://forums.thesims.com/en_US/discussion/1005347/off-topic-a-bit-got-logged-out-and-dont-know-password-need-help#latest

    The moderators are on holiday break and probably won't be back until Tuesday.

    You may just want to stay logged in until you get it resolved.
  • simgirl1010's avatar
    simgirl1010
    Hero
    3 years ago
    You might want to try this in the meantime.

    I FORGOT MY PASSWORD

    Go to the EA Help login.

    Click Forgot Your Password? to reset your password.

    Enter your email or EA Account ID.

    If you don’t remember your email or ID, try logging in with a connected platform account.

    Check your email for a link to create a new password, and follow the instructions.

    https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/#forgot-password
  • Thehiddenreturn's avatar
    Thehiddenreturn
    3 years ago
    @simgirl1010 Thanks a bunch, looks like you went above and beyond to offer help and I thank you for your time, I will check into those links and see If I can get things fixed. And I hate to bother you anymore but what is meant by "If you don't remember your email or ID, try logging in with a connected platform account" I don't know what a connected platform account is...I've never heard those terms before.
  • simgirl1010's avatar
    simgirl1010
    Hero
    3 years ago
    Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), and Nintendo Account, to your EA Account.

    https://help.ea.com/en/help/account/link-your-console-accounts/

    Also Twitch and YouTube.

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