Forum Discussion

confirmed-kills0's avatar
confirmed-kills0
Seasoned Newcomer
2 days ago
Solved

Reclaiming purchased packs

Hey! So I've purchased multiple packs with my own money, on my PC but through my ex boyfriend's PlayStation account. I've created a new account and all my gameplay data history build etc is all saved, mods etc. But I don't have access to my packs! He's letting me figure out how to transfer them over to my account as they are mine, but I don't know how. Any advice? Thank you!

purchase issue
  • EA_Solaire's avatar
    EA_Solaire
    14 hours ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    confirmed-kills0​ 

    Gotchya, thanks! Content can't be transferred from PC to PlayStation as they're purchased and tied to different storefronts. 

    However if you're trying to transfer these packs to a different EA account on PC, you can reach out to live support here so they can explore a few different options with you. 

  • confirmed-kills0's avatar
    confirmed-kills0
    Seasoned Newcomer
    14 hours ago

    Yes! it's just tranfering them from one account to another all on PC. I'll give it a go and see what happens. Thank you!

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,962 PostsLatest Activity: 53 seconds ago