Request: More communication with the player base on what is being done to fix the game

I really don´t think there is any need for being "grateful" at all.
EA is a company, the sims game is a product.
You are a customer.

They are not improving the game out of sheer generosity, but for profit.

It should be in their own interest to try and keep the player base as happy as possible.

So don´t be grateful.