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hammersjewel's avatar
hammersjewel
Newcomer
2 days ago

sims 4 wont open

my game will not open after i purchased enchanted by nature, I do not have mods, I uninstalled and reinstalled both game and ea app, I have my game linked to steam and it wont even work on there, I have repaired it several times and nothing seems to be working. 

1 Reply

  • hammersjewel​  What happens when you try to play?  Please describe what you see, and if you get an error, please post a screenshot of it.

    I'd also like to see a dxdiag.  provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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