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yammeryakyam's avatar
yammeryakyam
Newcomer
15 hours ago

sims 4 not loading

please help!

 last night (7/26/2025) i was playing the sims as usual and then i got out the game and went on with my life, just to come back an hour later for my EA app not to load the game. It attempts to, then goes back to the library page. I cannot play my game anymore?? I dont know what to do anymore!!

I cleared cache, repaired the game, restarted my laptop multiple times, restarted EA app, and waited, hoping maybe it was a small bug

I want to keep my save and sims for the most part too!

i don't know how to do any of this tech stuff either

I do use mods and cc but i dont think this was the problem because it worked just fine with the same downloads the hour before

ea app
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    yammeryakyam​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If you get an error message when trying to play, please post a screenshot.

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