Stubborn Save

Question

I am at my wit's end. I have tried everything, and I don't know what to do. I wanted to look in my C:\Users\Steven\Documents\Electronic Arts\The Sims 4 folder and delete the thumbnailcache file, but right now, I only saw a Mods folder and a Trays folder. Did the file location move since we "upgraded" to the EA App?
I will say that I repaired the game before I looked in the folder I mentioned. Does repairing the game clear the cache?

Again, I don't know what I don't know.

I try to play a game, but it won't save.

This is where I'm at.

gamer53186 · Answer

10-4. Thank you for pointing me in the right direction. I wasn't sure if I should.

simplyjen · Answer

Most help threads get locked here and a moderator will point you in the same direction Lenny linked. EA wants all troubleshooting over there to track bugs more efficiently.

ea_cade · Answer

"SimplyJen;c-18348361" wrote:Most help threads get locked here and a moderator will point you in the same direction Lenny linked. EA wants all troubleshooting over there to track bugs more efficiently.Yes please, we have dedicated troubleshooting and bug tracking staff over on AHQ to help us best triage issues.

gamer53186 · Answer

I have two more items that might relate to the above:
I get a white screen when I try to create a new game/Sim.
When I bring the options menu up to save the game, it tells me I can't save the game because it is still loading the game.

Please help.

gamer53186 · Answer

In response to Lenny_Ogg's question, I am in the game, but it has a temper tantrum whenever I save. This makes the game unplayable.

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Stubborn Save

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