The Sims TeamIts not working for me, and ive had no answers as to why I have had internal server error since day one.
I can access it on my phone, but not on 3 different pcs, with 3 different browsers ... edge, chrome, Firefox. Although when I installed Firefox to see if it would work, it did for an hour before I got that message again and couldn't get back in.
I've given up trying.
Yay, I did it - I cracked it!
It was my AVG Anti-Track Browser Protection program!
I chanced turning it off, and now I can get in on Firefox, Chrome and Edge.
Happy days! 😀
Wait what?!
You figured out what our "internal server error" problem has been with our browsers? Holy ripped nylons Batman! It was the AVG anti-track program causing the issue for both of us this whole time. Yay! Thank you for figuring it out!
Looks like you and I are the only two simmers who use the full AVG Internet Security package suite on our computers? LOL
The weird thing though is that I've never encountered that weird issue (internal server error) on any other website, ever. And I've been using AVG anti-track for years.... Maybe this is something the EA forums developers need to look into? Even this AHQ site works properly with my AVG anti-track program turned on, so something is very different about the EA forums.... Surely Jayel-1 and I can't be the only two people on the planet that subscribes to and uses the full AVG Internet Security programs?
Okay, nevermind.... turning off AVG Anti-Track didn't solve the problem for me. Dang it!
I turned off my AVG anti-track and it still doesn't solve the "internal server error" problem.
I can only access the new sims forum with the Chrome browser. Both Firefox and Microsoft Edge still continue to give me that blank white page that says "internal server error".
Troubleshooting attempts I've tried:
- disabling all browser extensions/add-ons, and then rebooting my computer
- deleting all cookies/cache/history/temp, and then rebooting my computer
- adding a 'new exception rule' into my antivirus program for the new site address, and then rebooting my computer
- turning off my AVG anti-tracking program, and then rebooting my computer
- turning off my AVG antivirus program, and then rebooting my computer (only temporarily to see if it might be an antivirus issue)
But nothing seems to work?
Does anybody have any other suggestions/help/ideas on how to solve this problem? Are other people able to access the new sims forum using Firefox or Microsoft Edge? What is this new site doing (security-wise, antispam-wise) that only the Chrome browser can get through?
I've been using Firefox as my default browser for 25+ years and I don't think I've ever encountered this "internal server error" issue ever before on a website (at least not that I can recall). So I'm at a complete loss as to why this is happening. And to add even more confusion to the mystery... Microsoft Edge doesn't like the new site either, so it's not just a Firefox issue?
Edit to add:
I'm using my Firefox browser in Answers HQ right now with no problems.
Did you add Forums.EA.com to "allowed websites" in Anti Track?
