Warning for AMD GPU owners for Sims 4. Serious reflection glitch. *FIXED/PATCHED

"Stormkeep;c-18047014" wrote:

"logion;c-18046958" wrote:
Interesting, thank you for sharing.

This makes me wonder how sensible it is to keep The Sims 4 going for many more years like they have said that they want to do. If you are selling a product to customers (who could be AMD users), then you should make sure that it works.

That's on AMD, not on EA Maxis. Choosing to have your GPUs not support functions of DX9 is basically removing all backwards compatability from your hardware for all older games which use those functions.
The very fact that it can be fixed by adding some dll's to the Sims bin directory also demonstrates that AMD could easily fix it by including those same libraries in their drivers. They just choose not to.

That's for all old DirectX9 games? I understand the problem then. Yeah that sounds like that's on AMD.

"logion;c-18047110" wrote:


That's for all old DirectX9 games? I understand the problem then. Yeah that sounds like that's on AMD.

Not all DX9 games, but all that use the particular DX9 function that is causing the issue. There's more than one way to skin a cat, so to speak, so not all DX9 games would use the function causing the problem, even if they do have reflections. Still, one has to assume that there are other DX9 functions not being supported as well by these cards.

Personally, I play a lot of older games, even ones no longer being actively supported and expanded on by their developers; there is no way I'd saddle myself with a GPU that thinks it is okay to just decide not to provide support for those games. I have a newer GPU from Nvidia and I can still play games from circa Y2K without issues. I have yet to have an older game not work properly. To me, that's as important as performance when choosing a GPU.

Just wanted to say thanks to Tolkien. It worked perfectly. To give others clear instructions on how to fix this:

If you go to: https://github.com/doitsujin/dxvk/releases

Download dxvk-1.9.4.tar.gz

Extract the folder.

Find the d3d9.dll file in x64 and copy it into the EA Games\The Sims 4\Game\Bin folder

This fixes the mirror reflection problem with my 6900xt.

"logion;c-18031788" wrote:
You would think this would have been a bigger more well known issue considering that a lot of people play on PC and probably use AMD GPUs.

Maybe.

Low end AMD GPUs end up in prebuilt PCs a lot so people with low end machines have them often and in low end GPUs you're often playing at settings where these issues don't pop up because you don't have that stuff even turned on.

In terms of high end GPUs, it's been pretty standard for almost 2 decades now to warn people away from ever buying AMD GPUs.

Always get AMD for your CPU, ASUS for your motherboard, and nVidia for your GPU <--- that's kind of the default starter advice for home built machines. Sometimes the recommended motherboard changes - but even when it does ASUS remains in the top few entries.

So issues like this don't pop up as often as 'hardcore gamers' are not often on an AMD GPU.


Almost every time I've seen GPU issues, it's been with AMDs.

The rare exception being when the New World MMO launched and it was routinely bricking one or two manufacturer's 3080 / 3090 nVidia GPUs because those were all made with one faulty circuit that got past QA because "no game should ever be calling that part of the board unless it's coded by idiots" and... New World is coded by idiots... So one rare bad GPU slip through combined with one 'shockingly bad developer house' that made a call to a part of a chip that wasn't supposed to be used... an extremely rare mix.

But AMD issues just seem to flow like water. I've seen maybe 1 good AMD GPU, ever. The one in my old MacBook that can't rest flat on a table because the GPU got so hot so often that the case is warped... it ran... but I always felt like I was doing 70 on a freeway after somebody painted black paint over my windshield when using it... (the same issue happened with my former work MacBook of the same specs, that was never used for gaming, but that one melted it's first AMD GPU while running a text editor and a browser so yeah).

I really like AMD and I'm considering buying a new card. Do you know to fix it for Sims 3?

"nicguy101;c-18062265" wrote:
I really like AMD and I'm considering buying a new card. Do you know to fix it for Sims 3?

A quick search of the answers HD for EA turned up this fix, which people later in the thread confirm as working for them with TS3. The post in that link has a few responses further into the thread that help provide clarity in exactly what you need to do, so read further if you need additional help beyond what the linked post provides.

"Stormkeep;c-18062280" wrote:

"nicguy101;c-18062265" wrote:
I really like AMD and I'm considering buying a new card. Do you know to fix it for Sims 3?

A quick search of the answers HD for EA turned up this fix, which people later in the thread confirm as working for them with TS3. The post in that link has a few responses further into the thread that help provide clarity in exactly what you need to do, so read further if you need additional help beyond what the linked post provides.

I post as wolvescreek/thats me that found the fix for Sims 3 on the bug forums (i'd update my name here, but I can't find a way?) so if you have any questions, feel free to ask me here or there about that fix.

"Jyotai;c-18061677" wrote:

"logion;c-18031788" wrote:
You would think this would have been a bigger more well known issue considering that a lot of people play on PC and probably use AMD GPUs.

In terms of high end GPUs, it's been pretty standard for almost 2 decades now to warn people away from ever buying AMD GPUs....

So there is a big positive I'd like to add for buying a AMD, that a lot of people don't always take into consideration - that being the previous and current generation of consoles (ps5, ect) have AMD gpus. So when games are often made especially with a console release on launch, they are designed and optimized for AMD gpu architecture.

This is why I bought AMD again, because more often than not when a new game is released or ported from consoles, pc players flood forums with performance issues effecting nvidia cards. Issues I rarely have with an AMD GPU unless the issues also exist on console.

Overall I'm happy with my AMD GPU, except they've done a horrible job making sure old games/directx libraries are backwards compatible with them. Which is the case with the Sims 4.

Honestly the easiest official fix, would be to update Sims 4 to Directx12 libraries, solving the issue for AMD owners. Although I'm not sure how easy that would be to do/would have been easier when they coded/updated Sims 4 to 64bit exe a couple years back.

Who can afford a new graphics card , even ATI / AMD. But half assing something and then blaming those affected in so typical of AMD, particularly the graphics division . I recall that back in the day ATI's cards had the worst VGA support of any manufacturer, but people bought them because they were cheap. They don't even have that excuse now.

Oh okay I was wondering because my friend has an RX 6800 XT, she tried to fix it for sims 3 but she told me it made her game lag.

Also I have a question for the simmer with AMD Radeon 6000 series, do you have windows 10 or windows 11? Does the sims 4 fix work for windows 11? Please reply :)