I have a weird situation with my laundry pack. The washer doesn’t have the option to wash. Sometimes it is the dryer not having the option to dry. I have to delete and rebuy the hamper to make it work...
I've heard that if you use MOO to place an object adjacent to the washer/dryer, even if it's separated by a wall, that can cause this bug. If you're using a house that was downloaded from the Gallery that could be the culprit. Delete objects that are near the machines and replace them (without using MOO) and see if that works.
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