I am not a moderator, but I would assume that they are more knowledgeable about how the system works.
The impression that I am getting is that while some posts might ending up not being reported or followed up on... the system is working as intended, unhelpful reports or posts like you mentioned are being removed or moved or ending up further down the list and helpful reports are getting votes and moved further up.
They could probably improve the error searching by adding an AI assistant. Users could type errors like "my sims are standing still" and it could link to existing reports. That AI would have to be trained on common errors though which could be difficult, as many errors are kind of unique and it's difficult to know what the error is based on just a description. The moderators are already doing a very impressive job sorting these reports and I don't want to tell anyone what they should do.
Something that I do wish that we had though and I listed this in a a post Cade made a while back is that bugs are being prioritized based on severity as some bugs are very prevalent during gameplay (like the weather bug that we had or the bug which caused animals from cottage living to die of old age despite that setting being turned off). But it looks like they might do that sometimes as several of the bugs that I listed in that post have been solved, so I am thankful for that.
