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Sniffles909090's avatar
Sniffles909090
1 year ago
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Why KWS

Why am I receiving an email from [edit: email address removed] telling me to take action on my child's account? The link is sending me to Kid Web Services site and asking me for the last 4 of my soci...
  • jpkarlsen's avatar
    jpkarlsen
    1 year ago

    @Sniffles909090 

    Since the link does go to ea.com you know that it is not suspect and you have confirmed that EA does indeed use this service. Whether or not you want to use KWS to protect the child account is entirely up to you. At least now you know what the consequence will be so you can prepare for that.

    BTW. To check the sender look at the Internet headers. How you do that depends on the email client you use.

angelluv5683's avatar
angelluv5683
1 year ago

I have been getting these emails for the last month or so as well and was concerned my child would lose all account access but was in no way putting this information online. I reached out tio EA support directly and they confirmed its a scam and not legitiimate. They would never send an email like that or ask for that type of information. I was advised to delete the emails and ignore. EA assured me the account would not be affected and this was just fraudulent email. 

Sniffles909090's avatar
Sniffles909090
1 year ago
@angelluv5683 Thanks for your response. My immediate thought to emails like these are they're scams. My child's games are still working so I'll disregard them in the future as well.

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