"IceyJ;c-16813093" wrote:
"xamira99;c-16813084" wrote:
"IceyJ;c-16813065" wrote:
"IrishSimmer21;c-16812962" wrote:
I wonder why the EA Chat staff member said there’s no issue with CDKeys when a SimGuru has said EA doesn’t approve and accounts could be locked if they buy from there. I’m currently looking for a refund from CDKeys and I want to buy it on Amazon or Origin instead now.
Because EA chat honestly knows very little and I would never rely on them for advice.
But, I think the EA staffs (I'm referring to the support staffs) are very knowledgeable and should know the product very well in order to give us any advices, so that is why they are there for us.. I rely on their information because we can have a copy of the chat transcript (which I always do in any services that I have in any sectors) and use that as our proof. On the other hand, anyone can delete the twitter, unless, it has been saved by someone as a proof of the confirmation. Plus, if the account has been locked, we can't get the Guru to unlock it right? We need to get the EA support staff to do it for us... :)
While, to purchase the products from any sources is totally depending on us because there are always disclaimers whenever we purchased from any sites or basically anywhere.
Yes, it would be nice if the support staff was very knowledgeable about the product but that's not the case. If they don't know the answer to something, they'll Google it or take a best guess. CS agents read from a script and very often lead people astray with misinformation. That doesn't mean they're always wrong, but I'd be very careful about taking their word as gospel.
Then, they are not fit to be the EA support staffs unless that is one of their SOP... And they have to be aware that anything is being recorded. Not that I don't want to take the Guru's words... but, I'm sure it is not in their job description to tell us that our subscription/account has been terminated or about the reliable sources to purchase the products. Although, they can do that out of their concern. By now, EA should acknowledge that the players prefer to purchase from a third party, because the prices currently offered are not equal to the value that they get.. or simply just because we want to have a better deal, like myself.
Even if the EA support staffs have to read from the script.. then, it is from the EA itself.. :) And same goes with the Guru's words, we have to be careful not to take their word as gospel too.. I kinda hate that we are, or me personally been scared about to doing anything. I have been dealing a lot with the support staffs, from Apple, O2, Amazon, eBay, Game, banks, many more... and they are the sources that I can rely on if I want to get help or support on my purchase or product..TBH, I never experienced any misinformed or unreliable sources from any of the help that I get from any support staffs... although most of the time, the support staffs are from the outsource companies, and my apologies if you encounter any bad experience before.
