Truth is I mostly buy from Origin, then Target, but I have done business with most stores on the list in my area. So I already trust those stores.
If the retailer is not the problem it could have been the person's payment information. If that type thing is not settled quickly I am sure the retailer will remove that game code.
Just please go to the link EA is giving you so much information on buying games and 3rd party retailers, they are trying to help you stay safe, not just for their games but for any thing you are trying to buy.
https://help.ea.com/en-in/help/faq/where-to-buy-ea-games-v2/
Most Simmers are experinced at gaming and buying games. Most know where they plan to buy.
But if your a pre-teen or a teen , or even a first time Simmer I would say Get your parents help, or stick to the list from EA in the link in your area of the world.
duble check you payment information that could be a big problem. Make sure its all updated.
