Forum Discussion

Niamhd321's avatar
2 years ago

all cas feature presets are missing

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.103.315.1220
What expansions, game packs, and stuff packs do you have installed? For rent, horse ranch, growing together, highschool years, cottage living, snowy esc, discover uni, island living, get famous, seasons, cats and dogs, city living, get together, get to work, dream home dec, realm of magic, vampires, dine out, my first pet stuff, movie hangout stuff, holiday stuff, book nook, pastel pop, desert luxe.
Steps: How can we find the bug ourselves? going into cas?
What happens when the bug occurs? none of the base game feature presets are in my cas categories, no eye, lips, nose, ears, bodies, nothing.
What do you expect to see? the cas categories for any body/face features are empty.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. There was a patch today, i'm pretty sure all my presets were still there after the for rent update but now after the patch they're gone

help pls :'(

1 Reply

  • HI @Niamhd321 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

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