Can't interact with other Sims - no mods installed

Question

Hey! I'm having an issue where I my Sims can introduce themselves to new Sims, but then no further interactions come up. I click on the other Sim and nothing appears. I have checked and this happens in all my save files. I have no mods or CC installed, and I just deleted by cache files to see if this would make a difference but it didn't.

Please does someone know a fix for this? The only fixes i've seen are to do with buggy mods, but this obviously isn't the issue!

Thank you 🙂

crinrict · Answer

Try the following

Close the game
Rename Documents\Electronic Arts\The Sims 4 to&nbsp;Documents\Electronic Arts\The Sims 4_Old
Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
Start a new save game
Check if you still have the error
Report back with your results for further steps on how to get your stuff back.

1a0e909f1277aa7 · Answer

I have this lastUIException.txt file in my Sims 4 folder, if this is helpful??

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:42:54</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 318318
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=14811
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:43:00</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 318318
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=15382
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:45:38</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=31199
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:45:43</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=31710
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:45:55</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=32861
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:45:57</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=33092
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:48:20</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 318318
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=47376
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:48:29</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 318318
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=48251
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:52:17</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=71064
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
<report><version>2</version><sessionid>4ebd26be23ebcba664a5569a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2023-07-05 11:52:24</createtime><buildsignature>Local.Unknown.Unknown.1.98.158.1220-1.300.000.163.Release</buildsignature><categoryid>(AS)gamedata.Gameplay.InteractionMenu::InteractionCategory</categoryid><desyncid>4ebd26be23ebcba664a5569a</desyncid><systemconfig/><screenshot/><desyncdata>Error: Failed to locate category info for interaction category with key: 308261
 at gamedata.Gameplay.InteractionMenu::InteractionCategory/Create()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/FetchCategory()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/PopulateMap()
 at gamedata.Gameplay.InteractionMenu::InteractionMenuData/GenerateTree()
 at widgets.Gameplay.PieMenu::PieMenuMain/HandlePieMenuCreate()
 at olympus.io::CommunicationObject/Dispatch()
 at olympus.io::CommunicationManager/SendUIMessage()
rtim=71752
Client Session Time: 22.63 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,124,53512 
Modded: False 
SystemInfo: Mac OS X Version 12.6.3 (Build 21G419) GPU: Intel Iris Plus Graphics macOS Metal driver 0.0.0.0 
Architecture: x86_64 
</desyncdata></report>
</root>

ve1twnloxf3s · Answer

Hi! I have the same issue and same error. It worked the way you explained but I have mods and CC's and I would like to keep them. What do I do now? I just move my mods files? Thanks!

luthienrising · Answer

Hi @ve1twnloxf3s . You'll need to confirm that it's a mod or CC causing your problem first. Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Document > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up.

Now open Sims 4 and see if you still have the problem. If you don't, you can start the process of figuring out what from your Mods folder was causing it. There is no chance it's all of your mods/CC causing it, and some of what's not working now probably has an updated version available.

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Can't interact with other Sims - no mods installed

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