What caches did you clear? Clearing Origin cache is a waste of time on a Mac https://answers.ea.com/t5/Origin-Mac-Client-Technical/Clearing-Origin-cache-on-Mac-the-correct-way/m-p/12352783#M137370
Follow these steps to launch a new clean game and see if that helps - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
I cleared the localthumbcache.package, cache, avatarcache.package, cachestr, onlinethumbnailcache by manually deleting them, didn't realize it didn't do anything for Mac users. I just realized I needed to update a mod that I was using and also used the Reset Origin Tool to see if that helps. I'll launch a new clean game and report later to see if anything was fixed, fingers crossed!
Thank you.
Took a couple of days but had time to check on my game yesterday (after another update) and sad to report CAS is still acting up. I was able to access my library on the Gallery and download a sim from it but after clicking on the check mark to go back to live mode and play, I had to force quit the game because it was taking way too long (I'm talking over 1 hr) to load back into my game. So I'm at a loss and desperate to find something that will help me fix this issue.
