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Tez2413's avatar
Tez2413
Seasoned Newcomer
6 days ago

Issues with Update. Unable to play at home lot

Update Issues****

Since the update i'm unable to play my sim at his home lot. Can play him at other locations but with mods off or on the screen is stuck loading. This is a pc issue by the way. I play using the EA app on Gamepass via PC.

4 Replies

  • Hi Tez2413​ 

    Do you have any LastException files in Documents\Electronic Arts\The Sims 4 ?

    • Delete the ones you have
    • Trigger the error again
    • Check if new ones are created
    • If that is the case, please copy/paste the content here. You can open the file with any text editor.

    Deleting the file won't fix your issue. Posting the info is meant for troubleshooting. 

  • Reposting test here.

    Please only DM me when specifically asked to do so.

    <?xml version="1.0" ?><root>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:27</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>modmanifest.py:10</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'andirz_psocore/modmanifest' (andirz_psocore.modmanifest) &#13;&#10; cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files\EA Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc) (ImportError: cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files\EA Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc))&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "C:\Users\andre\Documents\Electronic Arts\The Sims 4\Mods\[Andirz]_PSO_Collection\andirz_psocore\modmanifest.py", line 10, in &lt;module&gt;&#13;&#10;ImportError: cannot import name 'HasTunableReference' from 'sims4.tuning.tunable' (C:\Program Files\EA Games\The Sims 4\Data\Simulation\Gameplay\core.zip\sims4\tuning\tunable.pyc)rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:28</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>cheats.py:10</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'dynamic_interactions/cheats' (dynamic_interactions.cheats) &#13;&#10; cannot import name 'Init' from 'dynamic_interactions.init' (C:\Users\RezWe\Documents\Electronic Arts\The Sims 4\Mods\dynamic_interactions.ts4script\dynamic_interactions\init.pyc) (ImportError: cannot import name 'Init' from 'dynamic_interactions.init' (C:\Users\RezWe\Documents\Electronic Arts\The Sims 4\Mods\dynamic_interactions.ts4script\dynamic_interactions\init.pyc))&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\cheats.py", line 10, in &lt;module&gt;&#13;&#10;ImportError: cannot import name 'Init' from 'dynamic_interactions.init' (C:\Users\RezWe\Documents\Electronic Arts\The Sims 4\Mods\dynamic_interactions.ts4script\dynamic_interactions\init.pyc)rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:28</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>config_store.py:8</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'dynamic_interactions/config_store' (dynamic_interactions.config_store) &#13;&#10; No module named 'ts4lib' (ModuleNotFoundError: No module named 'ts4lib')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\config_store.py", line 8, in &lt;module&gt;&#13;&#10;ModuleNotFoundError: No module named 'ts4lib'rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:28</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>modinfo.py:10</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'dynamic_interactions/modinfo' (dynamic_interactions.modinfo) &#13;&#10; No module named 'thesims4tools' (ModuleNotFoundError: No module named 'thesims4tools')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\modinfo.py", line 10, in &lt;module&gt;&#13;&#10;ModuleNotFoundError: No module named 'thesims4tools'rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:28</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>config_store.py:8</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'dynamic_interactions/replace' (dynamic_interactions.replace) &#13;&#10; No module named 'ts4lib' (ModuleNotFoundError: No module named 'ts4lib')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\replace.py", line 10, in &lt;module&gt;&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\config_store.py", line 8, in &lt;module&gt;&#13;&#10;ModuleNotFoundError: No module named 'ts4lib'rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    <report><version>2</version><sessionid>c333a581107e1e92697e1659</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-01-31 08:49:28</createtime><buildsignature>Local.Unknown.Unknown.1.120.140.1020-1.300.000.230.Release</buildsignature><categoryid>config_store.py:8</categoryid><desyncid>c333a581107e1e92697e1659</desyncid><systemconfig/><screenshot/><desyncdata> Failure: 'dynamic_interactions/user_config' (dynamic_interactions.user_config) &#13;&#10; No module named 'ts4lib' (ModuleNotFoundError: No module named 'ts4lib')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\utils.py", line 120, in import_modules_by_path&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\user_config.py", line 14, in &lt;module&gt;&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 983, in _find_and_load&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 967, in _find_and_load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 668, in _load_unlocked&#13;&#10; File "&lt;frozen importlib._bootstrap&gt;", line 638, in _load_backward_compatible&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\importer\custom_import.py", line 196, in load_module&#13;&#10; File "dynamic_interactions\config_store.py", line 8, in &lt;module&gt;&#13;&#10;ModuleNotFoundError: No module named 'ts4lib'rtim=0&#13;&#10;Client Session Time: 30.26&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,621,0,6134&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: AMD Radeon(TM) Graphics 31.0.21914.4000, GUID: 4A6C7327-0AE8-11F0-B6F8-9847C546CCA3&#13; &#10;</desyncdata></report>

    </root>

    Also moving this to the mods forum as they are all mod related.

  • Tez2413​ You have mods you need to update or remove. I won't name all of them because at least one is by a creators who I don't offer support for (and neither do non-Maxis-website support options). 

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