Solved
Custom Content with Sims 4
Product: The Sims 4 Platform:Mac Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? Up to date What ex...
@nicolacute16 Please make sure you've added the custom content to the correct Sims 4 folder, as in, the one the game is reading. Here's how to find that folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
In macOS, you can right-click on any file or folder and select Get Info, then look for the file path under Where. Compare this file path to the one you find in-game. The two need to match exactly, at least up until you get to the Sims 4 folder. If not, for example if one of them is in iCloud Drive and the other is not, that would explain the issue.
