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hayleysparkl's avatar
hayleysparkl
Seasoned Newcomer
6 days ago

Re: Innisgreen not loading

Hi there,

I have the new Enchanted by Nature pack, and it's all working fine except when my sims try and travel to Innisgreen, it just shows a blank white screen, I can't see the world at all. It also happens when I create a new save and try and put them in Innisgreen. I play on Mac.

Thanks in advance.

2 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 days ago

    This is usually caused by TOOL unless you already played there and placed a r-rental lot. Those can corrupt the neighborhood.

    You say you never had mods/cc but could you try the following anyways

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    •  Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry.
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.

     

    Also do you get any lastException files in your documents folder ?

     

  • hayleysparkl's avatar
    hayleysparkl
    Seasoned Newcomer
    5 days ago

    Thanks so much for your help, I forgot I have TOOL as I never use it, so deleting that did help

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