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kelseydangerous's avatar
1 year ago
Solved

game crashes when saving

the issue is when i'm building in the sims, i'll place a room and try to adjust the walls and i no longer can. sometimes the game also stops me from moving the camera around like i'm used to. so when this happens i know something is wrong, so i go to save the game and it lets me click save but then i get stuck on the saving screen indefinately. i've let it run for hours. eventually i have to force quit the game and when i return to the game, the game is not saved. i have to re-do my hours of work and then hope i can save then. it's happened twice in one save and once in another.

i have tried repairing the game and checking if my mods are out of date.

i do have footage of the issue happening, but unfortunately, it is too big to upload as a file, so here is a link: https://drive.google.com/file/d/1Qa-ZvVzhhxwBLPWpNz9kNmcIxvhkvxyS/view?usp=sharing

any help would be useful

  • Hi there @kelseydangerous 

    Have you tried fully removing your mods/CC? 

    If you currently have OneDrive running, please pause the OneDrive syncing option before launching the game. You can pause the syncing by right-clicking the cloud icon at the lower right corner on your taskbar. 

    If you still have issues after trying that, please run a DxDiag and attach that to your post for me. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi there @kelseydangerous 

    Have you tried fully removing your mods/CC? 

    If you currently have OneDrive running, please pause the OneDrive syncing option before launching the game. You can pause the syncing by right-clicking the cloud icon at the lower right corner on your taskbar. 

    If you still have issues after trying that, please run a DxDiag and attach that to your post for me. 

  • hi there!

    i fully removed my mods/cc and it seems to be working fine again. i've had these mods before and it's a recent issue, so i'm not sure what it could be. but i'll go through my mods/cc and sort out if i can track down the culprit. Thank you for taking the time to troubleshoot with me! i'm both embarrassed I didn't try this first, but also happy it appears to have been a simple solution

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @kelseydangerous 

    Thanks for keeping me updated on this! In order to help locate that broken mod, you can try the 50-50 method following the steps outlined here

    If you need further help, don't hesitate to reach out again 🙂 

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