Forum Discussion

abbsycat's avatar
abbsycat
2 years ago

Game does not load after December Update (2023)

Hi everyone, I need help. Since the latest update, i can not load any households. I click on them, it loads for a couple of seconds, then I'm back to the choose-neighborhood screen I have tried th...
abbsycat's avatar
abbsycat
2 years ago

No, no error messages unfortunately

crinrict's avatar
crinrict
Hero+
2 years ago

Try the following

  • Close the game
  • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
  • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
  • Start a new save game
  • Check if you still have the error
  • Report back with your results for further steps on how to get your stuff back.

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