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LonnyR's avatar
3 years ago

Game freezing during gameplay April 2022

My game has been freezing almost every time I play lately after an hour or so of gameplay. The game won't minimize or save and I'm forced to restart the computer to close the game once the freeze happens. I recently purchased and downloaded Eco and Tiny Living. I do not have the new Wedding Pack. I have updated my game files and computer but the game still freezes after an hour of gameplay. Is this happening to anyone else? I want to know if it's my computer or the game. 

1 Reply

  • @LonnyR  First of all, does your computer run Windows or macOS?  If Windows, please run a dxdiag and attach it to a post.

    https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

    Is there any pattern to what's happening in-game when it freezes?  For example, is it at the same sim-time of day, or when your sims perform a certain action?

    Please also let me know whether you're signed into OneDrive (Windows) or iCloud (macOS).

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