Forum Discussion

spillzmagee's avatar
spillzmagee
2 years ago

game frozen due to pop-ups within sims 4 opening

i've experienced this issue multiple times. when i open the sims 4 from the EA app (i've only had this issue on the EA app), there are sometimes pop-ups within the sims 4 menu with 'recommended for y...
luciajoy10's avatar
luciajoy10
2 years ago

Okay so,

When I open my game and try to close the pop up ad that appears it just doesnt close instead the cursor loads (yk it does the colour wheel thing) till I inevitably force quit the game.

I have alot of custom content so maybe its that? But it‘s never done that before

I‘m on Mac and have no storage space issues or anything like that ☹️

Bluebellflora's avatar
Bluebellflora
Hero+
2 years ago
@luciajoy10

See my answer above yours.

Have you tried your game without the Mods to see if that is the issue? Move out the Mods folder from the Sims 4 folder and trash the localthumbcache.package file.
  • luciajoy10's avatar
    luciajoy10
    2 years ago

    Okay so, I checked and it works without mods so I assume I should just test out what mod is causing this right?
    Ps.: pressing ESC doesn't have.a different effect 🙂

    • Bluebellflora's avatar
      Bluebellflora
      Hero+
      2 years ago
      @luciajoy10

      Thanks and yes, you need to figure out which Mod(s) is the cause.

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