Game keeps crashing on new Mac
I got a new Mac today and transferred my saves, trays, and mods from my old Mac to new one. The game continuously crashed. I removed all mods but kept in CC and tested it. Saves loaded fine. It ran ...
Forum Discussion
@thatdelanykid
Does it crash with a completely new clean Sims 4 folder, with none of your saves, tray etc. files in it? Please test this by moving/renaming the current Sims 4 folder and not moving any of your user data into the new Sims 4 folder the game generates when you launch it.
Separately, which specific model Mac is it and is it a brand new sealed machine from a reputable vendor? I'm asking because it's running the previous version of macOS which is a little odd if it's brand new. If the Mac is used, or sold as a refurbished machine, there may be some hardware niggles depending on previous user usage. The only M1 model Mac Apple currently produce is the 13" M1 MacBook Air. The M1 MacBook Pro, iMac and Mac mini have been discontinued and replaced by M2 and M3 models.
Does it crash with a completely new clean Sims 4 folder, with none of your saves, tray etc. files in it? Please test this by moving/renaming the current Sims 4 folder and not moving any of your user data into the new Sims 4 folder the game generates when you launch it.
Separately, which specific model Mac is it and is it a brand new sealed machine from a reputable vendor? I'm asking because it's running the previous version of macOS which is a little odd if it's brand new. If the Mac is used, or sold as a refurbished machine, there may be some hardware niggles depending on previous user usage. The only M1 model Mac Apple currently produce is the 13" M1 MacBook Air. The M1 MacBook Pro, iMac and Mac mini have been discontinued and replaced by M2 and M3 models.
Thanks so much for your help. I'm going to try to remove my saves/trays and see if it still crashes.
If it works then, is there a recommended way to migrate my saves and ccs back in? The save is really important to me. I got the computer specifically because I use a lot of CC/mods, so if I can't use them, I might return it and go back to my old laptop until it gives in.
And it's a brand new MacBook Air M1. I got it from Best Buy and it wasn't refurbished or already used. It says I'm on macOS Ventura version 13.5. But now it says there's a software upgrade. Maybe if I update it will help?
Again, thanks so, so much. This has been a nightmare when I was just excited to play on a faster system.
- @thatdelanykid
No. Don't cherry pick the folders to move out. Rename or move the WHOLE Sims 4 folder so a brand new one is generated. You want to launch your game with none of your current user data loaded, not even your chosen graphics settings. Step 1 here - https://answers.ea.com/t5/Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163
🙂Oh, got it. Amazing. THANK YOU!!!!
- @thatdelanykid
It's probably older stock Best Buy are selling through which is why it's on an older version of macOS. I have that exact Mac and it's great 🙂
