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LBNixon14's avatar
LBNixon14
Rising Novice
6 months ago

Game will not launch

Can anyone help me with my game please as i have been trying to fix this for a month now. My game will just not open and will come up with a message saying a certain document it corrupted, i would delete that document and then it will come up saying the same thing about another document and so on. I have cleared all my cache - did not work, repaired my game - did not work, uninstalled the game then reinstalled - did not work, started a whole fresh sims 4 folder - did not work, done 50/50 - did not work and now have deleted all my CC and redownloaded everything fresh again and IT WILL STILL NOT WORK! does anyone know what could be causing this

custom content (cc)

15 Replies

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  • LBNixon14's avatar
    LBNixon14
    Rising Novice
    6 months ago

    Apologies, it is in my applications I meant my actual EA folder where I add my mods & CC into. 

  • kpack90's avatar
    kpack90
    Newcomer
    6 months ago

    Mine is having same problem, deleted everything and reinstalled and still wont even download from the EA app. Keeps getting error

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 months ago

    LBNixon14 

    Your game installation location is in your Documents folder? It shouldn't be. It should be installed in your Applications folder. Can you please check in EA App > Settings > Download.

    Can you also confirm the location of your Electronic Arts > The Sims 4 folder please. This is the folder that contains your user data such as saves.

  • LBNixon14's avatar
    LBNixon14
    Rising Novice
    6 months ago

    It is installed to my actual documents folder, My MacBook is also only a year old so I don't think it is an issue with the computer itself.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 months ago

    LBNixon14 

    Where is your game installed?

    Have you created a symlink to the Electronic Arts/The Sims 4 folder on an external drive?

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