So I have this weird issue with my game. The game loads perfect and my CC/mods are operational. I haven't noticed anything off with the screen to indicate a glitch besides that all my households are gone. Completely removed from my game... I had about 70ish sims saved and none show up in my game anymore. I tried the usual stuff like updating my game, repaired it, tried removing the mods folder, deleting cache, etc. I even moved all my save files and opened the game after trying each and every slot save file, but nothing worked. It's so weird because the last build I did for a household is completely intact but the sims that should be in it aren't apart of my game any more. All of my other homes/lots appear as I made them but not the households/. Which tells me it saved correctly, there's just something wrong with it. I'm not sure what to do... Any ideas

Thank you for the response and sorry this is so late-- as for your questions. Yes, the game is working/playing normally. I have played the game without CC/Mods and the game is functional, though my households don't show up. As well with CC/Mods, which is also functional but again my households don't show up. **There are buildings. My map looks normal likes it did before. The only difference now is my households (sims) aren't showing up.When I start the game there are zero households in my Household management panel. I'm also vigilant on my CC/mods. All corrupted CC are removed and mods have been updates prior to game play. Though even when I removed all CC/Mods or even tray files, the game still does not show me my households. I created a new save file and have been using that version to build my new test households. I haven't removed any of the older save files (slots) in hopes I could potentially retrieve them. It may be helpful if I screenshot what i'm seeing. This is my load screen-- It shows the test save file I created and the files I tried to save (recover) to see if my households would show up. The test file does have a test sim, which works fine. Again no other households show up. Weirdly enough, the load screen shows the last household I played with, but when I open the file they don't show up.When I open the last save file (not the test), this is what shows up in my manage households tab. None of my almost 80 sims are here any more. Even when I go to other households its empty. **The test file save just shows the 1 household I created for the test.Also my towns are normal, all houses are showing up. No missing CC or parts. Just not the sims who used to live in them. Even if I hoover over the home, it shows it's empty. I truly have no idea what to do or look for... ☹️

@csachez515 Hi! I'm not an expert at reading LEs but it looks like you have a mod that requires a pack that you don't have or possibly disabled. I also see a reference to a mod by ksuihuh. I don't use this mod but according to the description it is an 18+ mod (so we're not allowed to discuss it here) and it does require Get To Work as well as another adult mod. I don't know if this is what caused the problem with your households but it might be possible. You probably want to remove that mod until it is updated for the current version of the game. If or when it is updated, you'll want to make sure you have the required companion mod (ensuring that is updated as well) and GTW to continue using it. You may be able to get more information about the LE by searching for and joining Deaderpool's MCCC Discord server. Even if you don't use MCCC, they have a lot of folks who can help with understanding the LEs.If indeed it was something related to ksuihuh's mod that caused the problem, then you may be experiencing an issue reported in the below thread.https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460Also, if you saved the game after your sims disappeared then they have been permanently deleted from that save. Have you tried using the Recover Save feature? It's possible that an older save point has all your sims in tact. First, I would move your mods out just to be safe and delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game. Then try the Recover Save feature by clicking Load Game, then clicking on the save you want and clicking the Recover Safe folder icon. In the list that pops up, click on the save point you want and click Recover.

@Kasheemaaa Hi! Based on what I've seen so far this issue is related to mods. Are you playing on PC / Mac or console? If you're playing the game on a PC / Mac and have mods installed, please move your mods folder to the desktop and delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder before opening the game for testing. If your households are still gone, it could be that you saved the game in the "broken" state and will need to recover a save from before the problem occurred. Try these steps to recover the save. Click Load Game and click the Recover Save icon. Then click on Recover for the save from before the problem occurred.If your households are back in the recovered save, then you'll want to test your mods/CC in the game a little at a time to find the one(s) causing the problem. Click the spoiler below for steps to test mods/CC.Spoiler (Highlight to read)1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC.2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated.3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder.4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing,5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.)6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder.7. Repeat this process until you find all that are broken. 1. Create a new game for testing so that your current save is left unchanged until you've identified the problem mods/CC. 2. Create some folders on your desktop; perhaps one labeled "Tested Safe Mods-CC", another labeled "Mods-CC Needs Testing" and one more labeled "Broken Mods-CC" so you know which ones to check for updates. This will keep tested mods/CC separated. 3. Exit the game if you haven't already, and divide your mods/CC in half; put one half in the Needs Testing folder and put/keep the other half into the Documents / Electronic Arts / The Sims 4 / Mods folder. 4. Delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game with the half you're testing, 5. If the game works with that half, exit the game, move that half to the Safe Mods-CC folder and move the remaining "Needs Testing" mods back to the Mods folder to test (Again, delete that cache file before opening the game.) 6. Once you know which half is causing the issue, divide those in half, keeping one half in the "Needs Testing" folder and one half in your Mods folder, and test again (delete the cache file each time after moving mods/CC and before opening the game) and moving mods/CC not causing problems into the Safe folder. 7. Repeat this process until you find all that are broken.

@Kasheemaaa Hi! I think it's possible you are experiencing the issue described in the below post.https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460If this is your issue, unfortunately it is likely that your sims from that save are gone. :-( You should be able to find all the sims you created in your Library though, so you can add them back in. However, they will not retain any of the progress or inventory gained since the last time they were added or saved to your Library. If you do attempt recreating your game, I suggest doing so with all mods removed first and then saving that version and also save it somewhere as a backup. Then maybe add in your mods a bit at a time to see if any of them cause the issue again. If you add a mod back and your households disappear again, do not save your game at that point. Exit without saving and get rid of that mod. Perhaps you could share your experience in the above thread that might help towards finding a solution. I hope this helps!

@csachez515Hi, thereHas the game been played normally since then?You wrote:"I tried the usual stuff like updating my game, repaired it, tried removing the mods folder, deleting cache, etc. I even moved all my save files and opened the game after trying each and every slot save file, but nothing worked."Does this mean that also in the data without mods/CCs, there are buildings, but no Sims?And when you start the game, do you see any Households in the Household Management panel?Did you also check for mod/CC updates?This is a strange phenomenon and it would be nice to have as detailed an explanation as possible.Based on the information provided at now, the only thing I would suggest would be to re-populate the "My Gallery" with the initial sims that are saved when you create a sim in CAS.If you have made any progress on this issue, please report it here to help others who have encountered the same phenomenon.Thank you in advance.

Houseloads deleted? | EA Forums

15 Replies

Pick-a-boo_doo
Seasoned Ace
3 years ago
@csachez515
Hi, there
Has the game been played normally since then?
You wrote:
"I tried the usual stuff like updating my game, repaired it, tried removing the mods folder, deleting cache, etc. I even moved all my save files and opened the game after trying each and every slot save file, but nothing worked."
Does this mean that also in the data without mods/CCs, there are buildings, but no Sims?
And when you start the game, do you see any Households in the Household Management panel?
Did you also check for mod/CC updates?
This is a strange phenomenon and it would be nice to have as detailed an explanation as possible.
Based on the information provided at now, the only thing I would suggest would be to re-populate the "My Gallery" with the initial sims that are saved when you create a sim in CAS.
If you have made any progress on this issue, please report it here to help others who have encountered the same phenomenon.
Thank you in advance.
csachez515
3 years ago
Thank you for the response and sorry this is so late-- as for your questions.
Yes, the game is working/playing normally. I have played the game without CC/Mods and the game is functional, though my households don't show up. As well with CC/Mods, which is also functional but again my households don't show up. **There are buildings. My map looks normal likes it did before. The only difference now is my households (sims) aren't showing up.
When I start the game there are zero households in my Household management panel. I'm also vigilant on my CC/mods. All corrupted CC are removed and mods have been updates prior to game play. Though even when I removed all CC/Mods or even tray files, the game still does not show me my households.
I created a new save file and have been using that version to build my new test households. I haven't removed any of the older save files (slots) in hopes I could potentially retrieve them. It may be helpful if I screenshot what i'm seeing.
This is my load screen-- It shows the test save file I created and the files I tried to save (recover) to see if my households would show up. The test file does have a test sim, which works fine. Again no other households show up. Weirdly enough, the load screen shows the last household I played with, but when I open the file they don't show up.
When I open the last save file (not the test), this is what shows up in my manage households tab. None of my almost 80 sims are here any more. Even when I go to other households its empty. **The test file save just shows the 1 household I created for the test.
Also my towns are normal, all houses are showing up. No missing CC or parts. Just not the sims who used to live in them. Even if I hoover over the home, it shows it's empty.
I truly have no idea what to do or look for... ☹️
Pick-a-boo_doo
Seasoned Ace
3 years ago
@csachez515
Hi, there
Thank you adding information.
Does it generate any, LastException files, error messages, etc.? If so, please attach them here, so we may be able to better understand the cause.
And you write "The test file does have a test sim, which works fine. Again no other households show up." is when you start to play with this test save data?
If you started this test data by clicking "New Game", then it is normal that only the test sim shows up in "My Household" in the household management screen." When you start with "New Game", the saved data is created as a separate file from the data you have been playing with.
To summarize your post.
The houses you built load fine and the CC is showing fine.
The sims you played are not showing up and are missing from the household management screen.
Test sims with no mods/CCs are displayed and appear in the household management screen.
Is that correct?
I am not familiar with mods/CCs or any technicalities, but it is possible that the CC used on the played sim may have corrupted the sim's data. If this is the case, the sims will not show up until you delete the CC that was used on the sims, and even if you delete it, the sims may not come back.
I'm sorry I can't offer any solutions, but as I mentioned, if you have any error messages, etc., please post them here, or add any subsequent changes, etc., so we can get some ideas from others.
I hope you get your problem resolved.
Just in case.
You can use the Spoiler tag to attach LE files.
csachez515
3 years ago
Sorry technical issue on my end-- I responded and tried to edit and might have deleted so if this is a double response apologies.
In regard to your question-- I did not create a new game, i just used a recovered save file and started/used the test game with that. As for the CC/mods it still wouldn't make sense it's affecting it since. I tested the game with/without the CC/mods and even tray files but still the game did not show my households. So it must be something else.
Here is the lastexception file. **I have others but this is the latest one**
Spoiler
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[cjiang] Error occurred within the tag named 'zone_director' (value: V) (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 566, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 812, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Exception while finalizing tuning for <class 'sims4.tuning.instances.ksuihuh_CareerEvent_RedAppleNet_Level_2'>. (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 583, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 813, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[cjiang] Error occurred within the tag named 'zone_director' (value: V) (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 566, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 812, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Exception while finalizing tuning for <class 'sims4.tuning.instances.ksuihuh_CareerEvent_RedAppleNet_Level_1'>. (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 583, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 813, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[cjiang] Error occurred within the tag named 'zone_director' (value: V) (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 566, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 812, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
<report><version>2</version><sessionid>553363461cafa76663afa5b6</sessionid><type>desync</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-12-30 22:01:32</createtime><buildsignature>Local.Unknown.Unknown.1.93.146.1220-1.300.000.149.Release</buildsignature><categoryid>instance_manager.py:707</categoryid><desyncid>553363461cafa76663afa5b6</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Exception while finalizing tuning for <class 'sims4.tuning.instances.ksuihuh_CareerEvent_RedAppleNet_Level_3'>. (UnavailablePackSafeResourceError)
Traceback (most recent call last):

 File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper
 File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 154, in c_api_server_init_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\core_services.py", line 164, in start_service_tick
 File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 331, in start_single_service
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 157, in update_incremental_start
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 204, in _execute_gen
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 263, in _execute_func_and_calculate_time
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 583, in load_data_into_class_instances
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 663, in load_from_xml
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 708, in feed
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 752, in _load_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\serialization.py", line 813, in _load_tunable
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 1188, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\tunable.py", line 2108, in load_etree_node
 File "T:\InGame\Gameplay\Scripts\Core\sims4\tuning\instance_manager.py", line 707, in get
sims4.tuning.merged_tuning_manager.UnavailablePackSafeResourceErrorrtim=0
Client Session Time: 53.83 
Num Save Errors: 0 
Num Load Errors: 0 
Current Game State: 0x96d01090 
LoadingScreenActiveFlag: 1 
Origin Version: 10,5,116,52122 
Modded: True 
SystemInfo: Mac OS X Version 13.1 (Build 22C65) GPU: Unknown Unknown macOS Metal driver 0.0.0.0 
</desyncdata></report>
</root>
Pick-a-boo_doo
Seasoned Ace
3 years ago
@csachez515
Hi there
Sorry for the late reply.
Has there been any change in your play since then?
As I told you before, I don't use mods/CCs so I can't explain the details myself, but I found the following thread with similar symptoms that I hope will help you solve the problem.
https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Household-disappearing/m-p/11570165#M16206

https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Household-Disappeared/m-p/11301845#M9426

And as for recovering saved data, you can find it on the following page Please read it.
https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/
I wish you luck in solving your problem.
Bluebellflora
Hero+
3 years ago
@csachez515

How much internal storage is available on your Mac?

Please open Terminal and copy and paste the following command then hit Enter/Return:

find ~ -type d -name "*Tray*" 2>/dev/null

After a little while it will return the results of the search. Please copy and paste the results in a post here.
JonaO703
Hero
3 years ago
@csachez515 Hi! I'm not an expert at reading LEs but it looks like you have a mod that requires a pack that you don't have or possibly disabled. I also see a reference to a mod by ksuihuh. I don't use this mod but according to the description it is an 18+ mod (so we're not allowed to discuss it here) and it does require Get To Work as well as another adult mod. I don't know if this is what caused the problem with your households but it might be possible. You probably want to remove that mod until it is updated for the current version of the game. If or when it is updated, you'll want to make sure you have the required companion mod (ensuring that is updated as well) and GTW to continue using it. You may be able to get more information about the LE by searching for and joining Deaderpool's MCCC Discord server. Even if you don't use MCCC, they have a lot of folks who can help with understanding the LEs.

If indeed it was something related to ksuihuh's mod that caused the problem, then you may be experiencing an issue reported in the below thread.
https://answers.ea.com/t5/Game-and-Mod-CC-Issues/MOD-RELATED-Sims-disappeared-from-household-Blue-flashing-square/m-p/8428174/highlight/true#M9460
Also, if you saved the game after your sims disappeared then they have been permanently deleted from that save. Have you tried using the Recover Save feature? It's possible that an older save point has all your sims in tact. First, I would move your mods out just to be safe and delete the localthumbcache.package file, located in the Documents / Electronic Arts / The Sims 4 folder before opening the game. Then try the Recover Save feature by clicking Load Game, then clicking on the save you want and clicking the Recover Safe folder icon. In the list that pops up, click on the save point you want and click Recover.
Tishidiv
3 years ago
The last time I played the Sims 4 was on January 5th, 2023 and didn't update my game with the latest update until yesterday, January 19th 2023. Upon opening my newly updated game, I noticed that my home page looked off. I didn't see my usual Sim who appeared near the "Resume" button but instead a white outline shaped like a sim. I thought this was strange until I clicked resume and saw that all of my sims completely disappeared, including the townies I haven/t played. I thought this was a weird glitch so I exited the game without saving and reopened it. The same thing happened. At this point, I was annoyed but not to the point of freaking out because strangely enough, the build I created on January 5 along with the rest of my previous builds were still in the game. So I knew that my game hadn't been entirely erased. But even after searching online for a fix to this problem, none of the suggestions ended up helping me. I still have my save files in my saves folder, but the game just doesn't seem to be reading them for some reason. Has this happened to anyone else and is there a fix to this? I clearly still have my save files, I just don't know how to get the game to read them.
Bluebellflora
Hero+
3 years ago
@Tishidiv

Do you think it's the same as this person's issue? https://answers.ea.com/t5/Game-and-Mod-CC-Issues/Houseloads-deleted/m-p/12230226#M32158
Tishidiv
3 years ago
Yes, it seems to be the exact same issue. They don't seem to have found a solution yet, though