I need an explanation for this issue and how to fix it.

Hello,

I have reported this new issue on the EA Error Report (Which is case #00c25e21-cab8-4a39-9cf3-584a2388b98a), but I thought that I might try here as well. So excuse me if I duplicate this issue. As I am trying to fix one issue with the game (Which is a mod kicking me out of a household), I am now facing another one. I click on the game, and nothing happens. I try to click on it again, and it says that it's already loading when I don't see it. I tried to repair both the EA and the Sims 4 apps but that didn't work. I also tried to uninstall and reinstall the EA app and that didn't work either.

I also submitted another issue which Better Exceptions flagged ModGuard. I showed that to someone who said that a mod is broken. But I don't know which one. How do i find that one out? And I did find the mod that was broken that I updated.

However, I saw the Sims 4 in my Task Manager, But, it is not loading on my screen. Does this problem have something to do with the reason why I am getting kicked out of the household in the game (And not a mod issue). I should also mention that, when I got into the game, my some of Sims' faces (There were eight in this one particular household), were black with no eyes, nose, or mouth. What is going on here, and how do I fix this issue?

I want to play Sims 4 but I can't because all of these issues. The main one being that I don't see it loading or playing. Plus I haven't played the game in two days.

@SimSeeker 

Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

@SimSeeker The current version of ModGuard is 1.5, and the download location is TwistedMexi's website. Make sure you're on that one.

You also have your content in OneDrive, which could cause you problems with figuring out what mods are your issue. OneDrive has some very bad habits when it comes to deciding on its own what it thinks you want in your Sims folder. Before sorting through your mods, I strongly advise getting Sims content away from OneDrive: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370

You might benefit from checking Broken/Updated Mods and then doing a 50-50 on the rest of your mods if you still have issues after using the lists.

Hello, 

I did download the latest version of ModGuard, but I am still getting that error. Plus, when I was there yesterday, I couldn't find it. And I did make sure that OneDrive is not connected to the folder. But I just found out that there is another Sims 4 folder in my Desktop and not under Documents. The one under Documents is the one that I have the red x next to. But now what do I do with the Desktop folder version?

As for the broken mod, I found it. Now my issue is that I cannot load or launch Sims 4 from the EA app. That's my main concern at the moment. I do have Windows 11 PC. I've done everything from reinstalling the EA app to repairing both the EA and Sims 4 apps and nothing works. However, the Sims 4 is running in Task Manager. This happened when I was finding the broken mod. It was working for a while. However, before Sims 4 disappeared after I click on the app, I saw my some of my character with black faces, and I couldn't get into that household. How do I fix this?

I have an update for you. As I was getting to fix my OneDrive Issue, I did something where I clicked on the taskbar and the game was there somehow. But I am still getting the same error.

I spoke with some who told me that I was putting ModGuard in the wrong place. But I am putting that in the Mod folder even though in the instructions says Root Folder. That confused me.

By the way, I still have my character's face being blacked out and I couldn't get into that household again. And the way that I do my 50/50 is to first figure out which Mods I have recently downloaded about one or two days ago. I usually play the game often and three days ago it was working fine. But I haven't played for 3 days. So it could be one of the mods that I have downloaded for the past three days. I have tried the ones from yesterday, but they weren't it. I wasn't finished with the one two days ago. If that doesn't work, then I would try to put all of my mods into a desktop folder. But what if that doesn't work?

But now that I mentioned some of the issues, do you have any idea what mod could be causing this issue?

Hello Another update,

I took out all of my mods and I still see my character's face being blacked out and not getting into the actual game. So, it is not a Mod issue. It's a game issue. Now, how do I fix this?

Also how do I show you the saved games that is the having the problem? I hope that you can view the two saved games to see what the problem really is.

@SimSeeker Please try a clean-folder test after ensuring that your Sims folders are excluded from OneDrive:

1. Drag your whole Sims 4 folder from Document > Electronic Arts to your desktop. Make sure you're doing this with the folder the game sees.
2. Launch Sims 4 and reset your Options.
3. Start with New to test if your issue recurs.

If that works:

1. Exit and copy files out of your old Saves folder into the new Saves folder. Important: Don't just copy the old folder! You want to use the newly created folders.
2. Launch Sims 4 and use Load to select an older save to test.

If that works:

1. Copy your old Tray files (this is your Library), Screenshots and Videos files.
2. To test mods, copy the files into the new folder *in batches* with any mods they depend on (injectors and core mods, for example). Don't copy your old resource.cfg file. If you delete any mods from the new folder, delete localthumbcache. Check the instructions on 50-50 testing here: https://answers.ea.com/t5/Mods-CC-Issues/INFO-How-to-Use-Mods-and-CC/m-p/13439356#FiftyFifty

i will remove the cache. I did move all of my mods out. I've only put 50 of them back. I will test it out later tonight to see which mod(s) is the one kicking me out. I might have missed one from a few days ago.

@jpkarlsenHello,

I found the mod that was the problem. I have downloaded all the others back and deleted local cache. If that didn't work, then I would have to do the 50/50 again. I think that at least I know where that other file might be. I will start playing my game tomorrow.

However, the only problem that I have is that my Sim doesn't have a face on the start up Screen in Resume. That's not a mod issue. I know this because when I took all of my mods out, and she didn't have a face on that screen (She did when I got into the game). How do i fix that one, or is that something on your side of the screen?