Hello,As I am finding out which Mod is causing me to not get into a household (If it is not a mod, I will let you know), I am getting another one of those Better Exception Messages that isn't very clear. Plus, the Mod in question is from the same creator as Better Exceptions.

Hello,I have reported this new issue on the EA Error Report (Which is case #00c25e21-cab8-4a39-9cf3-584a2388b98a), but I thought that I might try here as well. So excuse me if I duplicate this issue. As I am trying to fix one issue with the game (Which is a mod kicking me out of a household), I am now facing another one. I click on the game, and nothing happens. I try to click on it again, and it says that it's already loading when I don't see it. I tried to repair both the EA and the Sims 4 apps but that didn't work. I also tried to uninstall and reinstall the EA app and that didn't work either.I also submitted another issue which Better Exceptions flagged ModGuard. I showed that to someone who said that a mod is broken. But I don't know which one. How do i find that one out? And I did find the mod that was broken that I updated.However, I saw the Sims 4 in my Task Manager, But, it is not loading on my screen. Does this problem have something to do with the reason why I am getting kicked out of the household in the game (And not a mod issue). I should also mention that, when I got into the game, my some of Sims' faces (There were eight in this one particular household), were black with no eyes, nose, or mouth. What is going on here, and how do I fix this issue?I want to play Sims 4 but I can't because all of these issues. The main one being that I don't see it loading or playing. Plus I haven't played the game in two days.

@SimSeeker Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.

@SimSeeker The current version of ModGuard is 1.5, and the download location is TwistedMexi's website. Make sure you're on that one. You also have your content in OneDrive, which could cause you problems with figuring out what mods are your issue. OneDrive has some very bad habits when it comes to deciding on its own what it thinks you want in your Sims folder. Before sorting through your mods, I strongly advise getting Sims content away from OneDrive: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370 You might benefit from checking Broken/Updated Mods and then doing a 50-50 on the rest of your mods if you still have issues after using the lists.

Hello, I did download the latest version of ModGuard, but I am still getting that error. Plus, when I was there yesterday, I couldn't find it. And I did make sure that OneDrive is not connected to the folder. But I just found out that there is another Sims 4 folder in my Desktop and not under Documents. The one under Documents is the one that I have the red x next to. But now what do I do with the Desktop folder version?As for the broken mod, I found it. Now my issue is that I cannot load or launch Sims 4 from the EA app. That's my main concern at the moment. I do have Windows 11 PC. I've done everything from reinstalling the EA app to repairing both the EA and Sims 4 apps and nothing works. However, the Sims 4 is running in Task Manager. This happened when I was finding the broken mod. It was working for a while. However, before Sims 4 disappeared after I click on the app, I saw my some of my character with black faces, and I couldn't get into that household. How do I fix this?

I have an update for you. As I was getting to fix my OneDrive Issue, I did something where I clicked on the taskbar and the game was there somehow. But I am still getting the same error.I spoke with some who told me that I was putting ModGuard in the wrong place. But I am putting that in the Mod folder even though in the instructions says Root Folder. That confused me.By the way, I still have my character's face being blacked out and I couldn't get into that household again. And the way that I do my 50/50 is to first figure out which Mods I have recently downloaded about one or two days ago. I usually play the game often and three days ago it was working fine. But I haven't played for 3 days. So it could be one of the mods that I have downloaded for the past three days. I have tried the ones from yesterday, but they weren't it. I wasn't finished with the one two days ago. If that doesn't work, then I would try to put all of my mods into a desktop folder. But what if that doesn't work?But now that I mentioned some of the issues, do you have any idea what mod could be causing this issue?

I need an explanation for this issue and how to fix it.

25 Replies

luthienrising
Hero+
2 years ago
@SimSeeker If you do isolate a problem app that's on the "Updated" list, please do let me know. (That would be tested alone, with only the mods it depends on, localthumbcache deleted, and results on both a new save and your previous one -- fussy, I know! But that's how testing is.)
SimSeeker
Seasoned Adventurer
2 years ago
Hello,
I see what you mean. I got a Better Exceptions Patch Day update thinking that all of those that are updated need to be deleted and updated when they already are (I ignored it for now). So far, I got in without issues with the updated ones. So I think that I might try to add one of the earlier not updated ones to see if they are the issue.
Update: So far today, I didn't find the mod that is broken. But you might be on to something. I was putting back some of the oldest mods in this one part that I already separated. But I might try those mods on Feb. 26th tomorrow.
SimSeeker
Seasoned Adventurer
2 years ago
Hello,
I am having no luck in isolating the problem. I thought that I might look at Scartlet Modlist for the broken mods. I deleted them, but now when I press the Sims 4 game on the EA App. It just goes back to the EA app.
It's more possible that it's not a broken mod that is a issue, it might be a mod that doesn't agree with my laptop. Or it could be a broken mod that is not on Scarlet's list. Or it could be there but I missed it.
Another update here is that I tried to take out all except the mods for 2024. It might be a mod from 2023 that is causing this issue.
I also should update you on the OneDrive situation. The only message that I read and responded to was from One Rep that wrote that there is nothing I can do about OneDrive. I wrote that there is (I read it online, but I didn't do any of the steps). Then I was about to read another response, but that was deleted. I haven't read the other responses yet, but I will soon.
I think that I might put all the 2023s back month by month to see which Mod is causing the issue of me not getting into my Sim's household and back into maps. I think that it could a broken mod that i missed, or a mod that doesn't like my computer.
jpkarlsen
Hero (Retired)
2 years ago
@SimSeeker
Move your Mods folder to the Desktop and delete localthumbcache.package. Then test the game in a new save.
If it works now check for updates to your Mods and CC. Add it back a little at a time while testing until you have found all that are broken.
luthienrising
Hero+
2 years ago
@SimSeeker If you're not getting help from MIcrosoft with getting Sims out of OneDrive or turning OneDrive off completely, try getting support from us with that: https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-saves-user-content-disappearing-PC/td-p/12475370 You could well keep running into problems because of it.

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I need an explanation for this issue and how to fix it.

25 Replies

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