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@klaudiiia90 Hi! I'm sorry you're having trouble with this. There was an issue with this before that was fixed by a patch in 2020. I wonder if it's back?
I have to ask the dreaded question though ... Are you using any mods / CC in your game? If so, you should test the game without them.- Exit the game if you haven't already
- Move your Mods folder to the desktop
- Delete the localthumbcache.package file located in the Documents / Electronic Arts / The Sims 4 folder
- Run a game repair (EA app: click the game in Library, click manage, click repair; Origin: right-click the game in Library, click Repair)
- Load the save to see if it's still happening (don't save the game without mods / CC) or create a New save for testing
If it's happening without any mods / CC, then I suggest creating a new Bug Report so the team can begin investigating.
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