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sayhiorhey's avatar
sayhiorhey
6 years ago
Solved

Missing ui/interface

after the september 5th update i came upon this issue: the game loads normally, everything is fine until i enter the build mode. when i try to go back to the live mode, the build mode ui dissapears but the live mod ui doesn't load. sims move like they normally do but i can't click on anything and the only thing that is on the screen is the ui in the top right corner but whenever i click on notifications, gallery, options etc. nothing happens ☹️ does anyone know how to fix this? i tried repairing the game on origin and reinstalling but it doesn't work 

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  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago
    @sayhiorhey

    Outdated mods caused it.
    Move the mods folder to the desktop.
    Delete localthumbcache.package file in the game, also delete all folders with the word "cache" in the name - important!
    Fix the game in Origin.
    Origin/Library - right-click on TS4 - option "Repair game"
    You have to wait until Origin will fix all packs, not only the base game.
    Turn on the game to create a new, empty mods folder and check if a game is working now without mods and CC.
    Check if there are new updated versions of the mods and CC you are using.
    Then copy from desktop your mods and CC and paste it in the new mods folder. First, paste script mods one by one every time checking if the game is OK. You can start with UI Cheats Extension mod because it will always be broken after the patch
    Do the same with CC but if you have a lot of this, try the 50/50 method. ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
    You need to find culprits and either remove them or replace it with an updated versions

    If it will not work - some files in the game folder could be damaged - try doing a factory reset as described in this post:
    http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    I don't work for EA
  • sayhiorhey's avatar
    sayhiorhey
    6 years ago

    but the worst thing is, i don't even have it in my game and never did, i borrowed the game from my friend a few days ago and installed it for the first time 

  • sayhiorhey's avatar
    sayhiorhey
    6 years ago

    i tried resetting the game to factory settings, and it worked!

  • pinkypop14's avatar
    pinkypop14
    5 years ago

    thanks! i have the ui cheats mod and the thumbcache so i’ll try deleting them too 

  • Saphirea19923's avatar
    Saphirea19923
    4 years ago

    I will to the same with it. But i don't know which of my mods is the one that is causing the problem.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hi @Saphirea19923,

    We're closing this thread here to limit necroposting but if the issue persists after trying out the suggestions in this thread, please feel free to pop open a fresh new thread on this.

    Thanks,

    EA_Lanna

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