My game has infinite loading screens and sometimes doesn't even work?

So uhm, my first post in here cause the EA Help cases thing is not working for me, it said Wait time 2 minutes and it's been 2 days, so..

Anyway, I have two main issues? I play with mods and CC, btw

When I'm trying to load the game, I can load into the main menu just fine, but the minute I try to open my save (I only have one, I play with one household), it puts me on the world map.

Okay, that's fine, because I saved with one of my Sims on another location that's not the house. Maybe it's because of that, right? Well, I don't know, but I don't think so.

If I'm playing without any mods or CC, the loading screen to load either of my Sims just goes on forever. I can hear the music that means it's finished loading, but it keeps going. And it's not just a bit, it would continue forever if I didn't close the game.

And if I'm playing with mods and/or CC, it doesn't load at all. It tells me "Error code: 102:6bdda9ee:b8d6a9e4. It is recommended that your relaunch the game."

I saw another post here that said it was a corrupted save, but is there any way it could be something else? I'm really attached to this family and I don't wanna lose everything? I've tried repairing and redownloading the game, and even the entire EA app. It's not working.

Help??