Forum Discussion

Lxlizzie1's avatar
2 years ago

My game isn’t working pls help me!

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.103.250.1020
What expansions, game packs, and stuff packs do you have installed? Idk I have a lot :/ but to summarize it. For EP: I have all except high school years, horse ranch and for rent GM: all except home decorations (or whatever it’s called) and Star Wars Stuff packs: I have all except romantic garden, Home chef hustle, paranormal, fitness, perfect patio. KITS: I only have Pastel pop kit, desert luxe, first fits, little campers, modern menswear and fashion street kit and that’s it.
Steps: How can we find the bug ourselves? IDK check my save file? I can send my save file or the whole sims game file from my computer and y’all can check if there’s a bug or a corrupted file or idk, something? Since I assume it has something to do with the game and not the EA app etc etc.
What happens when the bug occurs? It doesn’t let me play 🙂 idk if this is a bug, but I can’t play my game at all. I can’t edit sims, I can’t play households, I can’t make a new game, I can’t enter cas, I cannot do ANYTHING. I can’t even save my game!!!! (I explain more in this section: Attach any screenshots, videos, or anything else that might help us understand the bug. To attach larger files, check this guide: http://bit.ly/2uLeAik Provide additional information in the "Compose" field to submit your Bug Report.) ^^^ more info there!
What do you expect to see? A working game? 🙂 I’m expecting to see the game working properly, being able to play households, being able to save, being able to go to cas and edit my sims and save them. I am NOT expecting to see a never ending loading screen or loading things displayed in my screen.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It was the new for rent patch (idk which date but the most recent one of December, 2023.

Idk what’s going on, my game was working fine before until the new patch got released and it messed my game. 

I can’t play at all, and I already tried everything. I even repaired the game and took out all of the cc and mods but still nothing. It doesn’t let me play, it doesn’t let me save, CAS isn’t working and I can’t edit any sim. And when I try editing sim, it doesn’t save the outfit and then the sim disappears. I can’t do anything. 

I don’t understand what’s wrong. I even uninstalled it but nothing. I attached some screenshots, this is the only thing that appears in my game. It’s just a loading screen and it takes FOREVER. It’s a never ending load, it never stops loading and doesn’t show anything. It keeps telling me error?????

this is a HUGE problem in cas, because that (picture) little loading thing at the bottom that displays which sim you selected to edit, it never stops not loading and I can’t edit the sim at all. And if I do, the sim disappears (like it’s gone.) 

I cant even start a new game. It doesn’t let me. When I tried making a new game, it actually lagged so bad and it made it worse. And it’s weird cause I only have ONE save file. So I don’t understand the problem. I just want my game fixed ☹️ I miss playing the game and rn this is the only thing that calms me down and relax me (since the holidays are almost here) so it’s URGENT for me to get my game fixed!!!! This is stressing me out:/ I don’t understand what happened to it. It was working fine weeks ago. 

2 Replies

  • Hi @Lxlizzie1 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • Hi!

    my game still isn’t working. I already tried EVERYTHING, is it okay if I can attach the file so you can review it? 

    I found out that my game breaks because a “scratch” folder appears in the save file. And that’s when my game stops working and it doesn’t let me load households. 

    I already tried uninstalling the game and even restarting my computer but nothing happens. The scratch file still appears and it’s like corrupting my game or something. 

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