Forum Discussion
crinrict
2 years agoHero+
Hi @Lxlizzie1
Try the following
- Close the game
- Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
- Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry
- Start a new save game
- Check if you still have the error
- Report back with your results for further steps on how to get your stuff back.
2 years ago
Hi!
my game still isn’t working. I already tried EVERYTHING, is it okay if I can attach the file so you can review it?
I found out that my game breaks because a “scratch” folder appears in the save file. And that’s when my game stops working and it doesn’t let me load households.
I already tried uninstalling the game and even restarting my computer but nothing happens. The scratch file still appears and it’s like corrupting my game or something.
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