Forum Discussion

oreosimmer01's avatar
2 years ago

my sims 4 game keeps crashing after the update

Hi. So my sims were supposed to get married today but my game keeps crashing every time I click on start ceremony but it will load for a long time before it crashes. It also crashes sometimes when I go to cook a meal. Here is the last exception. Please help. Thank you. 

Spoiler
<?xml version="1.0" ?><root>
<BetterExceptions><BEversion>v3.12</BEversion><WasBlank>False</WasBlank><TuningLoadFinished>True</TuningLoadFinished><BadObjectCC>False</BadObjectCC><Advice>Not available. More info may be in BE Report.</Advice></BetterExceptions><report><version>2</version><sessionid>b66969d7df119835657b921a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-12-14 19:02:45</createtime><buildsignature>Local.Unknown.Unknown.1.103.315.1220-1.300.000.175.Release</buildsignature><categoryid>__init__.py:247</categoryid><desyncid>b66969d7df119835657b921a</desyncid><systemconfig/><screenshot/><desyncdata>Exception in prepare_gen for super interaction. (KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 1167, in _constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 953, in create_put_down_in_inventory_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 470, in exported_func&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\object_inventory_component.py", line 203, in get_inventory_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\get_put_component_mixin.py", line 194, in _get_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2416, in setup_asm_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2321, in _setup_asm_interaction_add_posture_info&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2207, in set_posture_param&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1286, in add_potentially_virtual_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1149, in set_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 169, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 766, in get_anim_overrides&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1452, in _anim_overrides_internal&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 120, in get_surface_height_parameter_for_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 349, in position&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 342, in transform&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 334, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\native\animation\__init__.py", line 247, in get_joint_transform_from_rig&#13;&#10;KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().'rtim=0&#13;&#10;Client Session Time: 252.24&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,124,53512&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 13.4 (Build 22F66) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>b66969d7df119835657b921a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-12-14 19:02:48</createtime><buildsignature>Local.Unknown.Unknown.1.103.315.1220-1.300.000.175.Release</buildsignature><categoryid>__init__.py:247</categoryid><desyncid>b66969d7df119835657b921a</desyncid><systemconfig/><screenshot/><desyncdata>Exception in prepare_gen for super interaction. (KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 1167, in _constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 953, in create_put_down_in_inventory_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 470, in exported_func&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\object_inventory_component.py", line 203, in get_inventory_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\get_put_component_mixin.py", line 194, in _get_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2416, in setup_asm_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2321, in _setup_asm_interaction_add_posture_info&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2207, in set_posture_param&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1286, in add_potentially_virtual_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1149, in set_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 169, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 766, in get_anim_overrides&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1452, in _anim_overrides_internal&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 120, in get_surface_height_parameter_for_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 349, in position&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 342, in transform&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 334, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\native\animation\__init__.py", line 247, in get_joint_transform_from_rig&#13;&#10;KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().'rtim=0&#13;&#10;Client Session Time: 252.24&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,124,53512&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 13.4 (Build 22F66) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
<report><version>2</version><sessionid>b66969d7df119835657b921a</sessionid><type>desync</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-12-14 19:02:50</createtime><buildsignature>Local.Unknown.Unknown.1.103.315.1220-1.300.000.175.Release</buildsignature><categoryid>__init__.py:247</categoryid><desyncid>b66969d7df119835657b921a</desyncid><systemconfig/><screenshot/><desyncdata>Exception in prepare_gen for super interaction. (KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 1167, in _constraint_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\carry\put_down_interactions.py", line 953, in create_put_down_in_inventory_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 470, in exported_func&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\object_inventory_component.py", line 203, in get_inventory_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\get_put_component_mixin.py", line 194, in _get_access_constraint&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2416, in setup_asm_interaction&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2321, in _setup_asm_interaction_add_posture_info&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\postures\posture.py", line 2207, in set_posture_param&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1286, in add_potentially_virtual_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\animation\asm.py", line 1149, in set_actor&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\caches.py", line 169, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\base_object.py", line 766, in get_anim_overrides&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\script_object.py", line 1452, in _anim_overrides_internal&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 120, in get_surface_height_parameter_for_object&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 349, in position&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 342, in transform&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\slots.py", line 334, in location&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\native\animation\__init__.py", line 247, in get_joint_transform_from_rig&#13;&#10;KeyError: 'get_joint_transform_from_rig: Joint name [(null)] was not found in the specified rig [8faf5db92432b172.8eaf13de]. JointNameHash [0xf974ab0c]().'rtim=0&#13;&#10;Client Session Time: 252.24&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 10,5,124,53512&#13; &#10;Modded: True&#13; &#10;SystemInfo: Mac OS X Version 13.4 (Build 22F66) GPU: Apple M1 macOS Metal driver 0.0.0.0&#13; &#10;Architecture: arm64&#13; &#10;</desyncdata></report>
</root>

Edit By Crinrict: Added Spoiler Tags

4 Replies

  • And here is the crash txt. 

    Spoiler
    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>b66969d7df119835657b921a</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2023-12-15 00:05:03</createtime><buildsignature>Local.Unknown.Unknown.1.103.315.1220-1.300.000.175.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x8e100</categoryid><stack> 0x8e100 0x8c4b8 0x180c3c 0x180e08 0x1e5000 0x1d5f08 0xd8a9c 0xda24c 0xb4bfc 0x106e14 0xa1f68 0x9f21c 0xa2d0c 0x10703c 0xa1f84 0x9f21c 0xa2d0c 0x10703c 0xa1f84 0x9f21c 0x00 0x00 0x00 0x00</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1557.78<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 10,5,124,53512<br />Modded: True<br />SystemInfo: Mac OS X Version 13.4 (Build 22F66) GPU: Apple M1 macOS Metal driver 0.0.0.0<br />Architecture: arm64<br />(baseaddr) 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib' 0x337548000,'libpython370.dylib'(/baseaddr)</contextdata></report>

    Edit By Crinrict: Added Spoiler Tags

  • luthienrising's avatar
    luthienrising
    Hero+
    2 years ago

    @oreosimmer01 Looks like someone's trying to interact with an object and failing. Does it occur without mods as well? Exit Sims 4 then drag your Mods folder to your desktop. Then delete the file called localthumbcache from Documents > Electronic Arts > The Sims 4. If you think you might accidentally forget to exit without saving after testing, copy your Saves folder to your desktop too, to back it up. Now open Sims 4 and see if you still have the problem. If you don't, you can start the process of figuring out what from your Mods folder was causing it.

About The Sims 4 Mods & Custom Content

Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.15,686 PostsLatest Activity: 22 days ago