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Jennayy25's avatar
Jennayy25
Seasoned Newcomer
2 years ago
Solved

My sims 4 keeps on crashing without error

So every time I tried to build or make my sims interact, my game froze and then crashed. I have mods in my game, updated them, and took the old ones out.
  • puzzlezaddict's avatar
    2 years ago

    @Jennayy25  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just start a new save and see whether it crashes in either context.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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