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AceIke15's avatar
3 years ago
Solved

My sims 4 won't load October 2022

My game will launch to the start page but once I click "Play household" it stays on the loading screen forever and doesn't let me close the app so I have to restart my mac. The loading screen works like the plumbob will spin and different sentences come up now and then but it never loads. My game is fully up to date. I've tried repairing it. I've taken out all my mods and tried and it still didn't work. It was fine yesterday. How did it break overnight? Please, give me a solution. I was just getting into my monthly Sims phase. -Ace

  • I tried it with nothing didn't launch, so I put stuff back still didn't launch. I'm not getting any errors. @crinrict 

    Edit:

    I've gotten it to launch again. Still won't load when I click "Play household"

    Edit:

    I redownloaded origin, sims will launch again but still wont load when I click "Play household"

    Edit:

    I downloaded the sims, obviously, all my stuff is gone but I saved everything in my gallery so I can just replace stuff. It is working now.

10 Replies

  • HI @AceIke15 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • ConfigOverride, if you have your own configuration files.
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago

    @AceIke15 Did you put anything back yet or does it not load on a new save ?

    Are you getting any errors ?

  • I tried it with nothing didn't launch, so I put stuff back still didn't launch. I'm not getting any errors. @crinrict 

    Edit:

    I've gotten it to launch again. Still won't load when I click "Play household"

    Edit:

    I redownloaded origin, sims will launch again but still wont load when I click "Play household"

    Edit:

    I downloaded the sims, obviously, all my stuff is gone but I saved everything in my gallery so I can just replace stuff. It is working now.

  • hii, i tried to post this in forums but couldn’t upload a picture. i do have some xx and some mods but i’ve ran them all through a mod detector & it shows all clear but this is my screen when i get into the game, i either get this or code 109:dd2b8c5:c0656 or having the same issues as ace. please help! 

  • @jramm04 @crinrict 

    Yes my sims was fixed after I reinstalled it but less than 24 hours later it's back to loading to the homepage but not loading when I click "continue playing household"

    Edit:

    Five hours later and it's working now? I didn't change anything or touch it. I'm guessing this is going to keep happening.

  • @AceIke15 I’m having a similar issue. My save files won’t load, and when I create a new one they won’t save and I’m constantly getting error messages. I haven’t been able to get past CAS on a new save file because they all keep crashing or won’t save. Not sure what to do I just updated the game
  • I am literally having the exact same problem. I tried deleting and redownloading and everything but its still not loading on my Mac anymore... Just 3 days ago it was working perfectly and now I can't get it to run anymore ☹️

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